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Lead end-to-end technical projects delivering analytics and AI solutions for healthcare. Create project plans, track progress, manage risks/resources, ensure HIPAA compliance, coordinate stakeholders, and drive AI initiatives from prototyping to production.

The Business Management & Execution Lead oversees daily operations, drives performance management, fosters cross-functional collaboration, and reports to executives, enhancing organizational effectiveness.

Develop, configure, and maintain the enterprise ServiceNow platform including ITSM, CSM, HRSD, and ITAM. Build integrations (REST/SOAP, IntegrationHub), customize forms, business rules, client scripts, and Flow Designer workflows. Perform upgrades, troubleshoot issues, and collaborate with cross-functional teams to improve performance.

Drive revenue for assigned territory and product suite through proactive sales leadership, deal shaping, and cross-functional collaboration. Serve as product SME, design customer solutions, mentor teammates, manage pipeline metrics, and engage C‑suite stakeholders to close complex, multi‑stakeholder SaaS/EHR-related healthcare technology deals.

Lead sales activities for an assigned healthcare technology product suite to meet revenue targets. Act as product SME, shape complex multi‑stakeholder deals, coach team members, manage pipeline and metrics, identify cross‑sell/up‑sell opportunities, and engage C‑suite stakeholders. Maintain compliance with HIPAA and company policies and travel up to 25% for client engagements and events.

Hands-on technical leader designing and building scalable, resilient microservices for a healthcare cloud platform. Work full-stack (.NET, SQL, Angular), deploy to GCP/Azure with Kubernetes, implement observability, mentor engineers, handle PHI/PII, participate in on-call rotation, and drive architecture and reliability improvements.

Support onboarding and integration of new clients onto the platform by gathering requirements, performing data and system analysis, building/configuring systems, troubleshooting conversions, participating in on-call rotations, and collaborating across client lifecycle while maintaining HIPAA and company compliance.

Support onboarding and integration of new clients: gather requirements, validate data readiness, perform system and data analysis, troubleshoot conversions, build and configure systems, document root causes, participate in on-call conversion support, and collaborate across implementation, go-live, and optimization while maintaining HIPAA and regulatory compliance.

Lead design, execution, and optimization of omni-channel campaigns in Marketo. Own platform administration, governance, lead lifecycle, scoring, deliverability, and CRM integration. Apply AI/LLMs to automate and personalize campaigns, mentor junior staff, build reporting and testing frameworks, and drive operational maturity and compliance (including HIPAA).

Lead design, execution, and optimization of omni-channel campaigns in Marketo. Own platform administration, governance, CRM integrations, lead lifecycle and scoring. Apply AI/LLMs to automate and personalize campaigns, mentor junior staff, manage deliverability and data governance, and measure attribution to revenue while ensuring HIPAA and privacy compliance.