Top Tech Jobs & Startup Jobs

Leads centralized workforce resource planning for contact center and back-office operations. Owns volume, workload, and staffing forecasts; establishes planning standards, governance, and methodologies; mentors analysts; and advises Finance, HR, and operational leaders on staffing risk. Oversees capacity reporting, hiring timelines, WFM handoffs, regulatory considerations, forecast variance reviews, and planning-tool improvements.

Leads workforce management scheduling for Contact Center and Back Office operations. Manages WFM analysts, schedule publication, real-time monitoring, intraday staffing responses, workload distribution, inventory health, reporting, and performance management. Partners with resource planning and operational leaders to meet coverage, service-level, turnaround-time, and regulatory commitments while improving processes and WFM platform usage.

Leads enterprise workforce forecasting and capacity planning across operational functions. Develops forecasting models, converts projected demand into staffing requirements, identifies resource gaps and risks, and partners with Operations, Finance, and HR on headcount and budget planning. Conducts variance analysis, improves planning accuracy, and translates capacity plans into staffing and work-allocation strategies. Serves as the subject matter expert for workforce planning methodologies, capacity models, forecasting tools, and workforce analytics.

Design, build, evaluate, and deploy AI agents and machine learning automation for engineering, product, delivery, and customer-facing workflows. Integrate AI into existing software, collaborate with technical and healthcare stakeholders, optimize systems for accuracy, latency, cost, and safety, and document development processes. The role emphasizes LLMs, agentic frameworks, production ML systems, human-in-the-loop safeguards, and healthcare-aware solutions.

Directs professional services program management for a portfolio of healthcare customers. Responsibilities include developing account project pipelines, supporting proposals and Statements of Work, forecasting resources and revenue, leading cross-functional delivery teams, monitoring project health and profitability, mitigating risks, managing escalations, and improving customer satisfaction and service practices.

Leads enterprise business intelligence, operational analytics, reporting, and process automation priorities. Partners with Operations, Product, Technology, and the Data & Analytics Platform team to translate business needs into clear requirements, shape data strategy, prioritize initiatives, and validate delivered solutions. Drives AI/ML-enabled automation, executive reporting, and decision-ready insights while influencing technology governance and investment roadmaps without owning platform engineering or architecture.

Designs, implements, operates, and optimizes enterprise network infrastructure across on-premises data centers, AWS, and other cloud environments. Responsibilities include routing, switching, firewalls, SD-WAN, VPNs, monitoring, network security, incident response, Tier 3 escalation, infrastructure as code, automation, documentation, disaster recovery support, and cross-functional collaboration. Participates in 24/7 on-call coverage and mentors junior engineers.

Lead QA automation strategy and framework architecture for the GuidingCare platform. Build and modernize Playwright and TypeScript automation frameworks, migrate legacy Katalon and Selenium suites, integrate testing into AWS and GitHub Actions CI/CD pipelines, improve regression reliability, and mentor QA engineers. Collaborate with development, product, and DevOps teams to embed quality throughout the SDLC. Establish coding standards, reporting, KPIs, and AI-assisted testing practices.

Owns customer outcomes, retention, referenceability, and expansion across enterprise healthcare accounts. The Senior Customer Success Executive develops success plans, manages account health and recovery programs, coordinates cross-functional delivery, identifies expansion opportunities, maintains accurate CRM and reporting data, and communicates with customer executives. The role requires deep health-plan operations knowledge, enterprise payer-platform experience, commercial fluency, and the ability to drive results through teams without direct authority.

Leads technical architecture and customer delivery integrations across claims, enrollment, provider, authorization, and payment systems. Governs solution architecture, collaborates with customers and partners, and drives automation, performance improvements, and emerging technology adoption. Requires extensive healthcare insurance integration experience, technical leadership, people management, AWS expertise, EDI transactions, and knowledge of enterprise integration technologies. The role is fully remote in the United States and may involve travel.