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Support client implementations by delivering remote, workflow-specific training, performing system configurations, escalating and resolving issues, updating training materials, documenting feature requests, and completing project deliverables to ensure successful onboarding and client adoption of CureMD products.

Create, maintain, and optimize in-app guidance (walkthroughs, tooltips, onboarding lists, announcements). Draft instructional content, perform QA across browsers and roles, manage publishing and visibility rules, analyze usage analytics, troubleshoot deployments, and collaborate with domain experts to ensure accurate, accessible, and privacy-compliant digital adoption content.

Lead strategic upsell initiatives within the existing B2B client base to achieve PKR 28M monthly and $1M ARR targets. Build quarterly upsell plans, create a Customer Success handoff playbook, train account managers and support, maintain 3× pipeline coverage, produce accurate 90-day forecasts, and shorten deal cycle times to 30 days.