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As a Client Solutions Specialist at Interactive Brokers, you will handle client inquiries, educate clients on trading systems, troubleshoot issues, and liaise with various internal parties. Requires strong product knowledge, analytical mindset, and fluency in English and Mandarin. Candidates with financial institution experience and relevant licenses preferred.
Liaise with clients globally, handle inquiries via various channels, educate on trading systems, assist with trading cycle, troubleshoot and escalate issues. Strong product knowledge and analytical mindset required. Excellent English and Chinese skills. Hybrid work arrangement role at a global financial services company.
The Staff Accountant at Interactive Brokers will be responsible for managing accounts payable, maintaining the general ledger, supporting the monthly close process, assisting with year-end tax reporting, and handling special projects as needed. This role requires a Bachelor's Degree in accounting and 1-3 years of experience.
Manage account screening and transaction screening alerts, conduct research and client outreach, advise management on data and trends, maintain tracking of assignments, identify process improvements, and perform sanctions due diligence and research.
Opportunity to develop large-scale optimization systems for Cash and Asset Management. Participate in all phases of software development cycle with an emphasis on the server-side. Debug, fix, and maintain existing systems.
Responsible for Level 2 End User and Windows system support including VMware VDI system and Windows Desktop. Support Horizon View, Windows Server Infrastructure, Dell Desktop line of hardware, Office 365, and TCP/IP concepts. Strong analytical and troubleshooting skills required. Must have 5-10 years of experience in a global financial organization.
Responsible for Level 2 End User and Windows system support including maintaining VMware VDI system and Windows Desktop issues. Participate in Root Cause Analysis (RCA) process for Windows and VMware problems. Must have strong technical skills in VMware Horizon View, Windows Server, Windows Desktop, Dell desktops, HP server hardware, and Office 365. Excellent client service skills and a minimum of 5-10 years of experience in the financial industry are required.
Manage multiple queues of real-time transaction and reference data alerts against sanctions/PEP/negative news watch lists. Perform complex case investigations, draft reporting summaries, design reporting metrics, and enhance AML alert processes. Contribute new ideas and work in a small-team environment with strong communication skills.
Lead a team of engineers in a global technology company, focusing on software development, containerization, and system administration. Responsible for designing automated solutions, defining requirements, implementing tools for operational management, and driving innovative projects.
As a Windows Engineer - L2, you will provide second-level response within Interactive Brokers (IBKR) on any information technology-related issues regarding the Microsoft Windows platform.
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