Leads fulfillment, transportation, customer care, and 3PL operations across fulfillment centers. Sets productivity, cost, service, and customer satisfaction goals; directs automation, WMS/TMS, and AI tool implementations; manages carrier strategy and transportation networks; oversees managers, SLAs, client launches, and operational P&L. The role requires building scalable systems for perishable, e-commerce fulfillment and reporting to the COO.

Build and manage a sales pipeline for e-commerce and fulfillment services targeting frozen food, protein, seafood, and CPG brands. Own the full sales cycle from prospecting and cold outreach through contract close, then expand client relationships. Work with company leadership to shape the sales offering, refine pricing and messaging, and develop repeatable sales processes in an early-stage environment.