Top Tech Jobs & Startup Jobs

Provides first-line French and English customer support for LogMeIn IT service products through calls, callbacks, email, and remote sessions. Troubleshoots endpoint, connectivity, access, installation, permissions, proxy, firewall, login, MFA, and SSO issues. Documents cases in Salesforce, meets SLA requirements, gathers logs and reproduction details, resolves issues at first contact when possible, and collaborates with advanced support teams on complex cases.

Lead UX research for GoTo Resolve by planning and conducting discovery and validation studies, identifying user needs and workflows, and communicating actionable insights through storytelling. Partner with product, engineering, design, marketing, and customer success teams; improve participant recruitment; maintain a research repository; analyze competitive landscapes; and apply qualitative, quantitative, and AI-enabled research methods to inform product strategy.

Provides first-line Italian and English customer support for LogMeIn IT service products through calls, callbacks, email, and remote sessions. Troubleshoots endpoint, connectivity, access, installation, and application issues; documents cases in Salesforce; gathers logs and reproduction details; meets SLA requirements; and collaborates with advanced support teams on complex problems.

Design, develop, test, deploy, monitor, and operate resilient Java and Golang microservices powering call management and IVR functionality. Own features from design through production, contribute to architecture and observability, migrate CI/CD from Jenkins to GitHub Actions, troubleshoot Kubernetes services, participate in incident response and on-call rotations, and use AI-assisted coding tools throughout the delivery lifecycle.

Grow GoTo’s partner ecosystem in Mexico by recruiting, onboarding, activating, and developing B2B technology channel partners. Responsibilities include presenting the partner program, coordinating training, creating development plans, engaging partners through webinars and events, tracking activation progress, and using CRM and performance data to prioritize efforts. The role collaborates with regional sales managers, solution consultants, marketing, operations, and enablement teams.

Generate and qualify inbound and outbound sales opportunities, achieve monthly quotas, execute lead-generation campaigns, engage prospects by phone and online chat, analyze performance data, and collaborate with managers and teammates to improve sales execution and customer experiences.

Create and present graphic design assets for advertising, marketing, social media, trade shows, corporate identity, storyboards, and omnichannel campaigns. Manage multiple projects, collaborate with creatives and stakeholders, apply generative AI tools strategically, and deliver high-quality work across channels and formats.

Lead renewal forecasting and retention analysis for designated SaaS product lines. Build and validate churn and renewal models, reconcile retention data, deliver weekly pacing and monthly/quarterly reports, perform variance deep dives, and provide actionable recommendations to finance and retention leaders. Ensure reporting accuracy while working cross-functionally to inform financial planning and strategy.

Design and build scalable ETL/ELT pipelines on Databricks (Spark, Delta Lake, Unity Catalog). Implement automated unit, integration, and data-quality tests in CI/CD. Ensure production reliability with monitoring, alerting, incident management, and preventative design. Adopt AI tools to accelerate engineering and mentor teammates.

Own and architect the Databricks Lakehouse platform (Unity Catalog, Delta Lake, Spark). Build and govern scalable medallion pipelines, optimize Spark performance and costs, embed IaC and CI/CD, lead migrations, mentor engineers, and drive adoption of AI-ready datasets and AI-assisted tooling across data teams.