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Provide billing and account support via phone, email, and tickets. Investigate invoices, payments, refunds, and account adjustments; escalate complex issues; collaborate with internal teams; follow up to ensure resolution while meeting productivity and customer satisfaction targets.

Lead design and delivery of partner-focused commerce solutions and platform capabilities. Own roadmap, document requirements, support API/integration development, drive adoption, gather feedback, and work cross-functionally with sales, marketing, finance, and engineering to improve subscription, billing, and partner commerce experiences.

The Full-Stack Software Engineer will develop and maintain web applications using .NET/C#, TypeScript, and React, collaborating with the team to implement features and improve functionality within an enterprise-scale codebase.

Prospect and develop targeted lead lists and outbound campaigns. Conduct outreach via calls, email, and chat to generate interest and qualified leads. Meet KPIs, analyze and report performance, and collaborate with marketing and partners to improve execution and conversion.

Generate and qualify inbound and outbound leads, meet monthly opportunity quotas, execute outbound and marketing campaigns, engage prospects via phone and chat, track and report performance metrics, and collaborate with the sales team to improve strategies and customer experience.

Provide first-line customer support in French and English via inbound calls, callbacks, emails and remote sessions. Troubleshoot software/hardware issues, document cases in Salesforce, escalate to next-level support, and collaborate with teams to resolve issues and improve customer experience.

Manage multiple concurrent SMB onboarding projects (1-50 seats) from kickoff to go-live. Serve as primary client contact, lead kickoff and training calls, perform basic network/router setup and troubleshooting, maintain project tracking and documentation, and deliver white-glove billing and support experiences.

Lead a team of 10 BDRs to generate high-quality pipeline for UCC, coach and develop early-career sales talent, run opportunity reviews to ensure pipeline quality, and drive operational excellence by analyzing performance and adopting AI and automation to scale personalized outreach.

The Senior Software Developer will design and operate high-availability backend services using Java and Golang, manage CI/CD pipelines, and contribute to microservices within a cloud-native SaaS environment while collaborating in a small team.

Design and optimize scalable data pipelines, maintain data models, ensure data quality, and collaborate with ML engineers. Mentor junior engineers.