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Provide fast-paced technical support for DataVisor clients via Zendesk, triage and monitor system health, collaborate with Engineering and Product on escalations, document issues in Jira, analyze recurring problems, and support customers on a Wednesday–Sunday schedule. Must be resident of Japan.

Lead technical and strategic engagements in fraud detection, data analysis, and risk strategy development using DataVisor's platform. Collaborate cross-functionally and manage client projects for improved fraud prevention and operational efficiency.

Provide fast-paced technical support for DataVisor's fraud prevention SaaS platform (Wednesday–Sunday schedule). Triage and resolve customer tickets via Zendesk, monitor system health and alerts, collaborate with engineering for root-cause analysis, document findings in Jira, analyze recurring issues, and feed product team with usability and enhancement feedback.

Lead and scale Product Marketing for DataVisor's fraud and AML platform: set GTM strategy, positioning, launches, competitive intelligence, enablement, segmentation, metrics, and build a high-performing PMM team while partnering cross-functionally to drive adoption and revenue.

As a Senior Technical Account Manager, you will manage client portfolios, provide technical guidance, oversee data integration, and ensure optimal platform usage for fraud detection.

The Software Engineering Manager will lead the Platform Engineering team, managing engineers while architecting an AI-based fraud detection platform utilizing big data technologies.

Develop machine learning systems to detect fraud in real-time, utilizing both supervised and unsupervised learning algorithms. Design scalable architecture and optimize data processing systems using big data technologies.