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Diagnose and resolve developer issues involving APIs, SDKs, and customer codebases. Reproduce bugs, collaborate with Engineering on fixes, communicate with customers through Slack and email, create technical documentation, improve support tooling and developer experience, relay feedback to Product, participate in on-call rotations, and mentor peers in escalation handling and support processes.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Debug Kubernetes, Terraform, networking, IAM, TLS, backend performance, databases, and cloud issues. Lead incident response, submit fixes to backend and deployment tooling, build diagnostics and health checks, maintain runbooks, and participate in on-call rotation. Partner with Engineering and Product to eliminate recurring failures.

Provides customer-facing technical support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Responsibilities include debugging Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues; leading incident response; contributing backend and infrastructure fixes; building diagnostics and health checks; maintaining documentation; and participating in on-call support.

Own full-cycle sales recruiting from sourcing through offer acceptance. Partner with sales leaders on role definition, talent calibration, and hiring decisions. Build passive-candidate pipelines, communicate the company’s vision, improve recruiting processes and employer brand, analyze recruiting metrics, and advise leadership on market dynamics and candidate sentiment. The role also focuses on streamlining recruiting operations while maintaining a high hiring bar and strong candidate experience.

Build and lead Braintrust’s post-sales organization across Professional Services, Technical Account Management, and Technical Enablement. The role owns onboarding, implementation, adoption, renewals, retention metrics, customer delivery, enablement programs, SOWs, playbooks, hiring, and post-sales P&L. It requires hands-on engagement with technical enterprise customers while developing scalable processes and partnering with Sales, Finance, Customer Experience, Engineering, and GTM teams. Customer travel may be required.

Prospect, develop, negotiate, and close new business with digital-native customers. Own the full sales cycle, including customer engagement, technical consultative conversations, contract negotiation, retention, and renewals. Help shape go-to-market strategy, meet revenue targets, and build trust with technical and AI-focused teams.

Lead Braintrust’s product engineering organization and technical direction. Build and scale a high-performing team, improve UI quality, guide frontend architecture, partner with Product and Design, and deliver sophisticated AI product capabilities including prompt experimentation, versioning, multiplayer review, and large-scale LLM analysis. This is a hands-on leadership role requiring strong product judgment, modern web application expertise, and a focus on usability, performance, reliability, and execution.

The Design Engineer will develop the core user experience, work closely with users to understand needs, and implement a design system alongside product and engineering teams.

Seeking a Software Engineer to develop high-performance data processing systems, focusing on system architecture and implementation for AI evaluation platforms.

Develop and maintain open-source SDKs for AI observability, ensuring they are efficient, user-friendly and integrate well with major frameworks and platforms.