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Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.

The ServiceNow Engagement Manager leads client implementations and delivery within ServiceNow environments, ensuring solutions meet customer functional requirements while managing stakeholder relationships and driving accountability throughout the project lifecycle.

The ServiceNow Engagement Manager leads client implementations and supports pre-sales activities. This role focuses on delivering solutions, documenting requirements, and providing training and support for clients on the ServiceNow platform.

The ServiceNow Engagement Manager leads client implementations, driving solution delivery and stakeholder engagement while leveraging ServiceNow expertise to meet business needs.

Lead and scale the Managed Services Customer Success organization (5–10 managers). Build operating model, processes, KPIs, lifecycle programs (onboarding, adoption, value realization, renewal, expansion), drive retention, health monitoring, and account profitability, enable upsell/cross-sell, and align cross-functional teams to ensure strong customer outcomes and executive-level engagement.

The ServiceNow Engagement Manager leads client implementations, providing solutions, managing stakeholder relationships, and ensuring successful delivery utilizing ServiceNow technology.

Lead and deliver multiple IT and data center projects across the project lifecycle. Manage scope, schedule, budget, P&L, stakeholders, risks, communications, and mentor junior staff. Oversee data center migrations and cloud strategies, ensure project quality and profitability, and follow company PMO methodologies.

Lead end-to-end solution architecture for large, multi-practice opportunities—driving discovery, design validation, and deal progression. Partner with account teams, validate designs/BOMs/SOWs, mentor engineers, shape reusable architectures, and represent the company in senior client engagements. Ensure security compliance and identify remediation needs.

Lead the Professional Services PMO to ensure consistent, profitable delivery of complex technology projects. Manage and develop PMO staff, establish governance, optimize resource and portfolio management, drive operational excellence, and partner with Sales, Engineering, Finance, and executives to improve forecasting, profitability, and customer satisfaction.

Support Professional Services as the financial subject matter expert for project accounting, profitability analysis, forecasting, pricing, cost allocation, and executive reporting. Partner with PMs, Sales, Accounting, and leadership to improve forecasting accuracy, margin management, and financial governance across a portfolio of customer engagements.