Own Leadfeeder’s scaled Customer Success model across named CSM coverage, digital programs, and live onboarding. Manage capacity allocation, lifecycle campaigns, customer health signals, renewals, expansion, and onboarding performance. Build scalable self-service and one-to-many programs, apply AI to improve reach and efficiency, develop reporting, and coach a team across multiple post-sale motions. Partner closely with Marketing, Product, Sales, Support, and internal AI operations to improve retention, adoption, and commercial outcomes.

Lead and operate production-grade data pipelines and streaming systems to ingest, enrich, process, and serve web event and intent data at scale. Own cloud infrastructure as code, observability, data quality, and CI/CD. Collaborate with product and ML teams to deliver reliable, low-latency data powering customer-facing features and AI/ML workflows.

Own global B2B SaaS demand generation programs from ideation through measurement. Create content-led campaigns, reports, webinars, community initiatives, and growth loops that generate qualified product leads and revenue. Build audience through organic distribution, especially LinkedIn, develop a public voice, collaborate with Product, Growth, SEO, Paid Media, and CRO teams, and optimize programs using funnel metrics, attribution, testing, and retention data.