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Own the full mid-market B2B SaaS sales cycle, converting inbound opportunities and creating self-sourced pipeline. Responsibilities include discovery, tailored demonstrations, stakeholder alignment, business-case development, negotiation, closing, forecasting, and pipeline management. The role requires consultative selling to revenue leaders, data-driven execution, AI-enabled productivity, and collaboration with Sales, Marketing, and Product to improve sales processes, messaging, and customer outcomes.

Own Avoma’s financial planning, forecasting, modeling, SaaS metrics, accounting oversight, cash management, board reporting, fundraising support, and finance systems. Partner with the CEO and functional leaders on capital allocation, growth investments, profitability, and operational efficiency. Manage US and India financial operations, controls, reporting, and compliance while building a scalable, AI-enabled finance function for a high-growth SaaS company.

Own end-to-end recruiting across Sales, Customer Success, Marketing, Product, Engineering, Design, and other functions. Responsibilities include proactive sourcing, candidate assessment, interviewing, offer negotiation, closing, hiring-manager partnership, structured interview design, recruiting metrics, pipeline development, and AI-enabled process improvement. Provide secondary support for onboarding and essential People Operations activities, including employee documentation, benefits coordination, HRIS updates, and payroll coordination.

Own Avoma’s AWS infrastructure, reliability, scalability, and deployment pipelines. Architect highly available systems for large video, audio, and meeting-data workloads; automate infrastructure with Terraform; manage Docker, ECS, and Kubernetes environments; implement autoscaling and zero-downtime deployments; and build observability using Datadog, Grafana, and Sentry. Partner with backend engineers, lead incident response and post-mortems, write operational tooling, and drive infrastructure standards through reviews and technical proposals.

Own customer outcomes across onboarding, adoption, value realization, renewal, and expansion. Use customer data, AI, automation, CRM, and success platforms to identify risks, improve retention, and build scalable playbooks. Lead strategic business reviews, advise executive stakeholders, translate customer feedback into product insights, and help define scalable Customer Success processes and programs.

As a Lead Frontend Engineer, you will create user experiences, enhance video players, and improve performance and caching while leading cross-functional teams.

As a ML Engineer focused on NLP at Avoma, you will improve the Insights Engine, develop new models with LLMs, maintain code quality, and stay updated on NLP advancements.

As a Software Engineer, you will develop and maintain the server-side of Avoma, focusing on feature enhancements, code quality, and integration with AI tools in a B2B SaaS environment.

As a Senior Software Engineer at Avoma, you'll build sophisticated front-end application features, enhance user experience, and develop responsive UI components using React.js and Tailwind CSS. You'll also implement AI-driven insights and collaborate on a fast-paced team.

As a Senior Customer Success Manager, you'll ensure customer satisfaction and account growth by managing high-value accounts and fostering C-suite relationships. You'll drive retention and adoption strategies, analyze data for upsell opportunities, and collaborate with sales and product teams.