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Manage strategic French-speaking B2B SaaS customers across onboarding, training, adoption, support, renewals, and expansion. Act as the primary client contact, coordinate implementation and issue resolution, drive product adoption and reduce churn, support feature rollouts, and provide customer feedback to product and marketing teams. The role requires native or near-native French, strong relationship and process management, C-suite communication, and familiarity with APIs and cloud platforms.

Manage strategic French-speaking B2B customer accounts throughout onboarding, adoption, support, renewal, and expansion. Serve as the primary client contact, coordinate implementation and issue resolution, gather feedback for product development, support feature rollouts, and help reduce churn. The role requires native or near-native French, strong relationship and process management skills, comfort with C-suite stakeholders, and basic familiarity with APIs and cloud platforms.

Own the commercial web strategy, roadmap, technology stack, conversion optimization, search strategy, content governance, user experience, experimentation, analytics, and revenue measurement. Partner across marketing, product, sales, engineering, IT, data, and customer success to improve pipeline, revenue, self-serve growth, discoverability, and customer engagement. Lead agencies and contractors while building a continuous cycle of prioritization, testing, shipping, measurement, and iteration.

Own product marketing for the Platform and Data portfolio, including positioning, messaging, launches, enablement, migration tooling, website content, partner marketing, and competitive intelligence. Translate technical infrastructure and AI capabilities into compelling narratives for sales, prospects, analysts, and the US market. Partner with Product, Sales, and technology partners while shaping launch processes and using AI-assisted workflows.

Own product marketing for a risk applications portfolio covering AML, transaction monitoring, payment screening, fraud detection, case management, and regulatory reporting. Lead positioning, messaging, launches, sales enablement, competitive intelligence, and win-loss analysis. Partner with Product, Sales, and Customer Success across UK/EMEA and APAC, translating technical capabilities into buyer-focused narratives. This is a hands-on individual contributor role requiring autonomy, influence without authority, and practical use of AI-assisted workflows.

Build and own ComplyAdvantage’s GTM pipeline-generation engine, including data sourcing, web scraping, enrichment, account scoring, signal-based outbound plays, integrations, automations, and AI workflows. Connect Salesforce, HubSpot, Outreach, Clay, and external data sources using APIs, webhooks, and automation platforms. Partner with business development, marketing, Salesforce administrators, and BI to improve data quality, routing, pipeline attribution, and revenue-team productivity.

Manage and expand a portfolio of commercial accounts, focusing on retention, renewals, pipeline management, negotiation, and quota achievement. Engage senior stakeholders across fintechs, payment companies, banks, and credit unions. Identify expansion opportunities, apply consultative and value-based selling, manage high-value accounts, and provide market and product feedback to internal teams.

Generate and convert inbound and outbound pipeline, sell SaaS solutions to financial services decision-makers, qualify and close high-value deals, manage quarterly quotas, provide market feedback, and coach junior sales staff. The role requires consultative, value-based selling, strong negotiation, independent execution, and experience with B2B SaaS or compliance solutions.

Conduct account research, identify decision-makers, and engage prospects by phone, email, LinkedIn, and industry events. Qualify inbound leads, understand prospect needs, prepare meetings for account executives, and book sales meetings. The role includes structured sales training, coaching, and ongoing learning about financial crime, compliance, and regtech.

Execute outbound prospecting through calls, email, social selling, and video; qualify inbound leads; engage senior decision-makers at banks and fintechs; collaborate with Account Executives to build pipeline; and develop sales expertise through mentorship and MEDDICC training.