Top Tech Jobs & Startup Jobs

Investigate and resolve escalated technical issues involving backends, databases, APIs, mobile apps, and integrations. Analyze logs, metrics, and error traces; query production databases; implement low-risk fixes; document findings; escalate complex problems; monitor incidents through resolution; and maintain runbooks and knowledge bases.

Investigate and resolve escalated technical issues involving backend systems, databases, APIs, mobile apps, and integrations. Analyze logs, metrics, and error traces; query production databases; implement low-risk fixes; and escalate complex issues to Engineering. Track incidents through resolution, maintain runbooks, and communicate technical findings clearly to customers and internal teams while meeting support KPIs.

Own a major client account’s commercial performance, operations, and reputation. Lead client reviews, negotiate SLAs, KPIs, rates, and scope, and coordinate internal resources. Launch and scale support teams, establish SOPs, QA, escalation processes, reporting, and workforce plans. Manage peak-season readiness, service recovery, team-lead development, succession planning, and continuous process improvement while overseeing large 24/7 operations.

Investigate and resolve advanced technical support escalations involving backend systems, databases, APIs, mobile apps, and integrations. Analyze logs, traces, metrics, and production data; reproduce bugs; implement low-risk fixes; monitor incidents; and escalate complex issues to Engineering. Maintain runbooks and documentation while meeting support KPIs in a fully remote, English-speaking environment.

Conduct full-cycle recruitment from application through offer, including monitoring automated hiring workflows, interviewing candidates, assessing qualifications, providing feedback, maintaining accurate ATS records, sourcing through job websites, and ensuring a positive candidate experience while representing the company’s brand and values.

Conduct full-cycle recruitment from application through offer, monitor automated hiring workflows, interview and assess candidates, provide feedback, maintain accurate ATS records, and ensure a positive candidate experience while representing the company’s brand and values.

Provide legal support for a global IT outsourcing company: draft, negotiate, and manage commercial contracts (MSAs, SOWs, NDAs, supplier agreements); conduct legal due diligence; advise internal teams on compliance, commercial, and data protection matters; update templates and policies; monitor regulatory changes; and collaborate with external counsel on cross-border issues.

Provide remote customer support for hardware, software, and SaaS clients after paid training. Learn product details, research issues, and deliver customer-focused solutions in multiple languages, following company processes and growth pathways.