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Handles inbound and outbound customer calls to determine delinquency reasons, negotiate repayment terms, collect outstanding balances, and support account resolution processes. Uses company systems and policies, escalates complex issues, and maintains customer service quality while adhering to risk, compliance, and operational requirements. Requires at least six months of account resolution, customer contact, or customer service experience and on-site attendance.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim details, researches account activity, provides status updates, resolves routine issues, identifies customer experience improvements, and escalates complex questions. The role requires balancing customer service with investigative research while following risk, compliance, and operational procedures.

Lead and perform trade services processing including issuing, advising, amending letters of credit, negotiating documents, and processing documentary/direct collections. Provide day-to-day team leadership, train staff, coordinate workflow, escalate compliance issues (BSA/AML, sanctions), identify sales opportunities, and collaborate with stakeholders to resolve issues.

Coordinates customer payment product implementations as the single point of contact. Leads complex projects, develops business requirements, manages project plans and timelines, coordinates meetings, tracks deliverables, and communicates status. Provides product expertise, collaborates with sales, technology, compliance, management, and customers, manages priorities and scope, and resolves issues to ensure successful delivery and customer experience.

Analyze mortgage portfolio performance, valuation, cash flows, pricing, profitability, capital usage, and secondary-market execution. Develop scenario analyses, forecasts, dashboards, and reporting while evaluating mortgage products, securitization alternatives, pipeline strategies, and risk drivers. Translate complex financial and risk analytics into recommendations for senior leaders, partnering with Finance, Risk, Treasury, Mortgage Capital Markets, and business teams.

Manages and grows consumer and business banking relationships through consultative conversations, tailored deposit, credit, and investment solutions, proactive outreach, referrals, and digital banking education. Resolves account inquiries, documents customer interactions, follows risk and compliance procedures, and partners with Wealth, Home Lending, and Business Banking teams. Requires customer relationship experience and completion of FINRA, insurance, and SAFE licensing requirements.

Build customer relationships in a branch setting by understanding financial needs, recommending banking products and services, opening accounts, processing service requests and credit applications, handling cash transactions, and making referrals to licensed specialists. The role requires compliant service, proactive customer outreach, digital-tool adoption, risk awareness, teamwork, and Saturday availability.

Manage complex Business Execution teams supporting branch channel management and safe deposit products. Lead strategic initiatives, process improvements, change management, risk mitigation, policy development, stakeholder engagement, and issue resolution. Oversee people and financial resources, ensure compliance and operational efficiency, collaborate with executives and cross-functional partners, and develop team talent through mentoring, hiring, and performance leadership.

Leads strategic sourcing activities, contract negotiations, supplier relationship management, and high-risk contract reviews. Develops sourcing strategies, drafts and negotiates agreements, identifies cost-saving opportunities, ensures legal and regulatory compliance, manages sourcing records, escalates risks, and mentors less experienced staff.

Build customer relationships in a bank branch by understanding financial needs, recommending products and services, opening accounts, processing transactions, supporting credit applications, and making referrals. The role combines customer service, proactive outreach, cash handling, digital banking guidance, compliance, risk awareness, and collaboration with branch teammates. Saturday availability and SAFE registration are required.