Execute manual and automated testing across web and mobile; create and maintain test plans, cases, and regression suites; log and verify defects; write SQL for backend/API validation; use tools like Zephyr Scale, Postman, and Playwright; collaborate with product and engineering; drive QA process improvements and track QA metrics.

Lead a small engineering team to design, build, and operate PlanHub's email delivery platform. Own architecture, cloud-native infrastructure (AWS, Terraform/OpenTofu, ECS), observability, reliability, and AI-assisted development practices. Mentor engineers, partner with product and infra teams, and drive scalable, fault-tolerant systems to support critical transactional email workflows and business needs.