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Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Lead enterprise customer onboarding and implementations for Karbon: manage project plans, data migrations, training, change management, and stakeholder communications to drive adoption and measurable ROI. Collaborate with Sales, Product, and Support and use AI tools to optimize processes.

Karbon invites interested candidates to join their Talent Community for future job openings, encouraging diversity and direct applications.

Own commercial outcomes for a portfolio of accounting firm customers: drive retention, expansion, adoption, and ROI. Build success plans, forecast renewals, diagnose risk, lead executive reviews, and translate customer insights into product and revenue strategies while collaborating across Sales, Implementation, Support, Product, and Marketing.

The Implementation Specialist will lead the onboarding, data migration, and implementation of Karbon's software for accounting firms, ensuring customer satisfaction and efficient adoption.

As an Implementation Specialist, you'll manage onboarding, data migration, and training for small to mid-sized firms, ensuring efficient adaptation to the Karbon platform.