Top Tech Jobs & Startup Jobs

Own and improve Gusto's AI-first service intelligence layer across voice, chat, and email. Define intent understanding, escalation/handoff, context ingestion, and knowledge retrieval. Build models, evals, and monitoring; iterate rapidly; dismantle legacy workflows; collaborate with GTM, Sales, and Service; and track metrics (solve rate, satisfaction, escalation accuracy, handle time, customer effort) to drive seamless customer resolutions and operational efficiency.

Support and advise Channel Partners (accountants/bookkeepers) via high-volume outbound calls and emails to drive GustoPro adoption and sales. Educate partners on features, guide onboarding, maintain accurate Salesforce records, promote new integrations, and provide implementation support. Focus is advisory selling, retention, and driving partner usage to achieve client and firm outcomes.

Lead product discovery and strategy for Gusto Pro Workflows, focusing on solutions for accountants to enhance payroll and advisory services. Collaborate with Engineering, Design, and Data Science to iteratively develop impactful products that improve user workflows with a focus on AI-driven features.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

Manage and execute the RIA and BD compliance program: registration and filings, surveillance, testing, advertising review, training, electronic communications monitoring, vendor due diligence, AI governance, exam readiness, and day-to-day program operations supporting SEC and FINRA requirements.

Own and scale Gusto's VC and PE partnership strategy, building programmatic, high-leverage ecosystem motions. Lead partner portfolio decisions, design repeatable programs with Marketing/Events/Sales, track ARR and pipeline impact, and represent Gusto externally to drive founder and investor engagement.

The Principal Engineer will lead technical direction across multiple teams, design architecture for financial systems, mentor engineers, and drive multi-year transformations in the Money Group.

As a Staff Applied AI Scientist, you will design and deploy AI systems using LLMs, improve agent performance, and collaborate with engineering to enhance systems for customer impact.

Lead the technical design and architecture of Gusto's Commerce Platform, mentoring engineers and ensuring service reliability while collaborating across teams.

As a Staff Software Engineer, you'll design, build, and test Gusto's core platform services, mentor engineers, and collaborate with various teams to solve complex engineering problems.