Lead end-to-end onboarding and implementation for franchise and multi-location customers. Manage concurrent rollouts, project plans, stakeholder relationships, integrations, POS systems, and third-party vendors. Develop SMS strategies, customer journeys, campaign copy, segmentation, automation workflows, KPIs, and compliance processes. Coordinate with Engineering, Product, Sales, and Customer Success while improving onboarding playbooks and ensuring timely handoffs.

Partner with Sales through discovery and demos, design technical integrations (APIs, webhooks, SFTP, Zapier), scope requirements, build demos and enablement content, manage handoffs to Onboarding, and improve sales-to-implementation processes.