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As a Customer Experience Agent, you will interact with buyers and sellers, resolve customer issues related to payments and orders, become proficient in the Whatnot product and processes, and seek opportunities to enhance customer experience through problem solving and collaboration with other departments.

The Tax Manager will oversee the UK and EU indirect tax life-cycle, focusing on VAT, DST, and DAC7 reporting. Responsibilities include managing tax-related systems, partnering with various teams to ensure compliance, and developing tax technology solutions for better user experience.

As a Trust & Safety Agent, you will provide frontline support to customers, addressing escalated issues related to the Whatnot platform. Responsibilities include handling inbound customer inquiries, investigating cases with sensitivity, and collaborating with other departments to ensure effective resolutions. You will utilize data to improve marketplace safety, monitor operations performance, and represent the company professionally.

The Customer Experience Agent will enhance user experience through process improvement and problem-solving, handling customer inquiries about payments, orders, and shipments. The role involves becoming an expert on Whatnot’s systems and working collaboratively across departments to ensure customer satisfaction and resolve issues effectively.

The Sales Operations Manager is responsible for developing and executing sales strategies, managing sales compensation models, collaborating with Finance for commission payouts, and supporting overall RevOps needs. They play a key role in setting quotas and tracking sales performance to drive organizational growth.

As a Creative Operations Program Manager at Whatnot, you will optimize the creative process and ensure project delivery excellence, manage multiple projects, improve team collaboration, assess risks proactively, facilitate meetings, and manage budgets and vendor relationships.

The Technical Program Manager will oversee Infrastructure initiatives, focusing on incident management, data reliability, and efficiency improvements. This role involves collaborating with cross-functional teams to drive the engineering roadmap, communicate progress, and enhance overall organizational effectiveness, all while navigating complex and ambiguous environments.