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Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

As a Trust & Risk Agent, assist French users with trust and safety issues, de-escalate situations, investigate complex cases, and collaborate with teams to improve marketplace safety.

The role involves scaling Customer Experience and Operations by leading a team of engineers to design and integrate systems that enhance seller support and reduce operational costs. Success is measured by increased adoption of seller-provided support, reduced refund rates, and high customer satisfaction.

The Leadership Recruiter at Whatnot will lead executive hiring efforts, create recruiting processes, enhance candidate experiences, and strategically support leadership growth.

Investigate trust and risk cases, review suspicious behavior and transactions, respond to customer email/chat inquiries, meet SLAs, identify trends, collaborate cross-functionally, and use metrics to improve processes while protecting buyers and sellers.

Design and develop trust and risk systems for Whatnot's marketplace. Monitor user impact, respond to threats in real-time, and iterate defenses using machine learning and behavioral analysis.

The Benefits Analyst will manage benefits administration, oversee leave programs, ensure compliance with regulations, provide employee support, and maintain systems and reporting related to employee benefits.

The Trust & Risk Agent provides support for customers with trust and safety issues, ensuring a safe platform through investigation, resolution, and collaboration with other departments.

As a Software Engineer in Infrastructure Reliability, you'll build distributed systems that enhance platform reliability, implement traffic control mechanisms, and develop monitoring tools, working closely with diverse teams.

Lead the strategy and execution of the payments platform for Whatnot, managing core metrics and cross-functional collaboration to enhance financial processes and capabilities.