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Manages enterprise client relationships across data center, cloud, and networking services. Coordinates implementations, service delivery, incident escalations, reporting, issue resolution, billing concerns, account audits, renewals, and quarterly business reviews. Develops account strategies to retain and grow revenue, identify new opportunities, improve service stability, and establish trusted-advisor relationships with customers and internal stakeholders.

Coordinates procurement activities across sourcing events, supplier contracts, purchase orders, equipment submittals, shipping, inventory, and vendor records. Supports RFPs, bid packages, supplier evaluations, business reviews, contract reviews, and procurement process improvements. Maintains tracking systems and documentation while coordinating multiple concurrent sourcing events. The role requires purchasing experience, contract and negotiation knowledge, strong organization, Microsoft Office expertise, MRP ERP experience, and familiarity with data center mechanical and electrical equipment procurement.

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.

Designs and supports colocation solutions for customer installations, including cabinets, cages, power, cooling, communications, and supporting infrastructure. Responsibilities include technical sales support, RFP responses, preliminary designs, capacity coordination, equipment selection, AutoCAD layouts, scope-of-work packages, and maintaining as-built drawings. The role requires datacenter design expertise, construction-document knowledge, customer communication, deadline management, and up to 25% regional travel.

Manage and optimize core infrastructure tooling, including monitoring, patching, logging, configuration, and document management. Lead infrastructure projects, resolve tickets, provide Python and PowerShell scripting support, automate onboarding and offboarding, build OutSystems applications, maintain systems, analyze large datasets, and participate in on-call rotations. The role requires Linux/Unix administration, database knowledge, Ansible, Terraform, CI/CD, Kubernetes, and strong communication and organizational skills.

Manage US GAAP month-end, quarter-end, and year-end close activities; prepare internal and external financial reporting; oversee joint venture accounting and GAAP-to-IFRS adjustments; coordinate external audits; research technical accounting issues; and collaborate with FP&A, Legal, and Operations.

Designs and supports mission-critical electrical infrastructure for data centers, ensuring compliance with company standards from conceptual design through construction, commissioning, and operations. Reviews equipment submittals, RFIs, MOPs, SOPs, commissioning scripts, and power distribution designs. Performs capacity analysis, supports audits and sales documentation, evaluates efficiency initiatives, coordinates with utilities and vendors, selects equipment, and provides technical guidance across engineering, construction, facilities, operations, procurement, and sales teams.

The Staff Accountant supports monthly and year-end close activities, including journal entries, accruals, account reconciliations, reporting, and audit documentation. The role ensures accurate general ledger accounts, compliance with internal controls, and consistent accounting policy application. It also participates in documenting and improving financial and operational processes while meeting strict deadlines and working with limited supervision.

Lead enterprise risk identification, insurance program design, claims management, and compliance. Manage policy renewals, broker/carrier relationships, loss prevention, budgets, and reporting to minimize organizational risk exposure.

Perform month-end close tasks, prepare adjusting/accrual journal entries, reconciliations and audit-ready account analyses. Support tax filings, maintain tax records, manage sales and use tax processes, handle jurisdiction correspondence, and participate in process improvements while meeting strict deadlines with minimal supervision.