Owns manual quality assurance for a SaaS platform, including functional, regression, exploratory, usability, and edge-case testing. The role plans test coverage, manages bugs through resolution, validates fixes, documents test activity, and prioritizes work based on risk and product usage. It collaborates closely with developers, product managers, and automation engineers within Agile sprints. The analyst also contributes to performance and accessibility testing, QA process improvement, and the use of AI tools to improve documentation, bug analysis, and testing efficiency.

Owns a portfolio of 70–100 B2B SaaS customer accounts, driving renewals, retention, upsells, cross-sells, and revenue growth. Builds executive relationships, develops account plans, demonstrates product ROI, monitors adoption and churn signals, and identifies expansion opportunities. Partners with Product, Operations, Support, and Onboarding teams to improve customer outcomes. Uses Salesforce, product analytics, AI tools, and digital engagement strategies to manage accounts efficiently. Requires up to 25% travel and monthly NYC office attendance for tri-state candidates.

Design and build scalable backend services while helping decompose Hivebrite’s monolith into modular, service-oriented components. The role focuses on API-first architecture, distributed systems, performance, reliability, observability, caching, asynchronous processing, third-party integrations, and AI-powered product features. The engineer will also improve developer experience and CI/CD workflows, contribute to architecture decisions, and provide technical leadership across product and platform initiatives.