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Manage high-value subscription accounts, building strong relationships with attorney clients. Oversee communications, track account health, and collaborate with Sales for renewals. Increase service usage, provide exceptional client experiences, and support team projects in a fast-paced environment.

The Customer Success Manager at Expert Institute will manage and grow subscription accounts, building strong relationships with attorney clients. Responsibilities include tracking account health, overseeing client communications, presenting proposals, and collaborating with internal teams to enhance client experience. The role emphasizes relationship management and achieving ambitious goals in a fast-paced tech environment.

The Business Development Representative (BDR) role involves outreach to potential clients, delivering value propositions, and organizing meetings with sales or customer success teams. BDRs will collaborate with regional teams, engage with attorneys, manage prospect databases, and ensure continuous follow-up on sales opportunities.