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The Customer Success Manager at Expert Institute is responsible for managing high-value subscription accounts, building relationships with attorney clients, overseeing client communications, and maximizing retention rates. They work closely with sales to prepare accounts for renewal and support the Medical and Research teams in delivering an exceptional client experience.

The Research Operations Coordinator will conduct legal research, analyze legal documents, manage data in CRM systems, engage with attorney clients, and support various administrative tasks to ensure positive outcomes for legal cases.

As a Business Development Representative, you will increase market share by making phone and email outreach to prospective clients, articulating how services add value, setting meetings for sales teams, and managing prospect databases. You will work collaboratively with a team and gain sales experience through mentorship and training.

Research Analysts at Expert Institute are responsible for sourcing and vetting expert witness candidates to support attorney clients. They conduct background research, manage multiple cases, connect with professionals, and deliver expert recommendations while ensuring a great client experience.

The Research Intern will assist in the core functions of the research department by conducting legal research, analyzing documents, managing profiles in CRM databases, and supporting administrative tasks and quality of deliverables for clients.

As a Sales Development Representative, you will engage with prospective clients primarily through phone and email outreach, pitching the value of Expert Institute's services. You will set meetings for the sales team and contribute to increasing market share, all while receiving training and mentorship to advance your career.

The Customer Success Manager at Expert Institute will manage and grow subscription accounts, building strong relationships with attorney clients. Responsibilities include tracking account health, overseeing client communications, presenting proposals, and collaborating with internal teams to enhance client experience. The role emphasizes relationship management and achieving ambitious goals in a fast-paced tech environment.