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Own go-to-market strategy, messaging, and sales enablement for product launches to drive new-customer revenue. Partner with sales and demand generation, build competitive intelligence and persona-led positioning, use customer and sales data to refine messaging, and measure impact on pipeline and conversion.

Monitor inbound/receiving at a regional HUB, resolve merchant-facing WRO/URO issues and escalations, coordinate with onsite partners and leadership, schedule and log shipments and drivers, manage BOL/IPPs, use NOVA and Jira for appointments and tickets, enforce product handling and safety SOPs.

Conduct daily warehouse safety audits and observations, document and escalate unsafe conditions/behaviors, support PIT and Trailer Dock Release training and certification records, assist incident investigations and emergency drills, inspect and maintain safety equipment, and support onboarding and regulatory/internal safety audits to ensure compliance and safe operations.

Prospect and qualify SMB merchants through high-volume outbound calls, emails, and social selling; schedule demos with AEs; evaluate merchants' fulfillment needs, track interactions in the designated system, represent ShipBob at events, collaborate with management to improve prospecting, and consistently exceed quota.

Investigate and resolve inventory discrepancies, perform physical cycle counts and reconcile variances, communicate updates to ICQA Lead and merchant services, ensure SOP compliance and product safety, support traceability and timely order fulfillment.

As an Account Executive, you'll source new business, manage sales pipelines, negotiate contracts, and support post-sales processes for ecommerce fulfillment services.

This role involves automating HR processes by building AI-assisted workflows and ensuring compliance with data governance. You will manage the lifecycle of automation from mapping to deployment while collaborating across the People team.

Monitor inbound/receiving at regional HUBs, resolve merchant WRO/URO issues and escalations, coordinate with onsite partners, schedule and log carrier loads and IPP shipments, manage BOLs and appointments in NOVA, check drivers in/out, support Jira ticket resolution, and ensure products are handled and recorded to maintain safety, quality, and traceability.