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Provide advanced technical customer support for Envoy's workplace management platform via email/chat/phone. Troubleshoot software and hardware (mobile devices, iPads, printers), manage cases in JIRA, escalate product issues to engineering, document knowledge base content, identify trends, and participate in an on-call rotation. Collaborate cross-functionally to ensure timely resolutions and improve support processes.

The Product Manager will lead the Workplace platform, responsible for product vision, strategy, execution, and feedback integration to enhance operational efficiency in workplace environments.

Own post-sales operations for Customer Success: manage data, analytics, compensation operations, CS tooling, automation, and large cross-functional programs. Build dashboards, ensure data integrity, drive process improvements, and lead program rollouts to increase retention, expansion, and operational scalability.

The Product Manager at Envoy will own the vision and execution of products, focusing on customer feedback and leading B2B product development with a strong emphasis on quality and data-driven metrics.

The Enterprise Account Executive manages strategic large accounts by driving sales through a multi-threaded approach including outbound prospecting and nurturing executive relationships, achieving revenue goals, and leveraging team collaboration.

Own the full sales cycle for mid-market accounts (501-5,000 employees): prospect, qualify, demo, negotiate, and close deals. Build pipeline via outbound and inbound, use MEDDPPICC for discovery, manage Salesforce forecasting, collaborate cross-functionally, navigate procurement and IT/security reviews, and mentor teammates to hit quarterly quotas.

Lead full-funnel pipeline growth across paid advertising, CRO/experimentation, ABM/intent programs, and funnel analytics. Own Google Ads and paid social campaigns, run A/B tests, build attribution and demand dashboards, translate intent signals into ABM plays, and partner with RevOps, PMM, Design, and Sales to drive leads to closed-won revenue.