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Manage and mentor a team of ML scientists, driving collaboration with engineering and product leads to deliver impactful ML products while enhancing team productivity.

As a Staff Forward Deployed Engineer at Intercom, you will work with strategic customers to implement AI solutions, lead engineering functions, and mentor team members while ensuring effective communication across teams.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Lead and coach a high-performing Forward Deployed Engineering team to deliver customer-focused AI solutions, ensuring success in complex deployments and collaborating across teams.

Provide high-level administrative support to senior leadership including complex calendar management, global travel coordination, expense handling, event organization, AI-tool experimentation to streamline workflows, cross-team collaboration with other EAs, and maintaining confidentiality while anticipating and removing operational friction.

Manage high-volume customer portfolios to drive adoption of Fin's AI products. Build scalable playbooks, own onboarding, monitor health metrics, identify risks and expansion, and collaborate cross-functionally to feed customer insights into product and processes.

The Senior Forward Deployed Engineer will enhance customer experiences with AI by consulting on technical solutions, driving product adoption, and collaborating with teams to achieve customer success.

The Senior Data Scientist will collaborate with product teams, develop metrics, design data pipelines, and influence product strategy through data analysis at Intercom.

As a Senior Data Scientist at Intercom, you'll analyze data to drive decisions, support product teams, build data pipelines, and influence product strategy using AI tools.

As a Senior IT Systems Engineer, you will enhance IT infrastructure, focusing on automation, identity management, and cloud solutions to improve customer support systems.