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Own a portfolio of enterprise customers to drive ARR expansion and Net Revenue Retention. Build executive relationships, develop global account plans, identify and close $100K+ ACV expansion opportunities, and orchestrate cross-functional teams to ensure product adoption and measurable customer outcomes. Maintain accurate forecasting and influence product and strategic decisions to grow Sitetracker's footprint within large enterprise organizations.

Lead strategic customer success for French and Benelux enterprise accounts, drive six-figure renewals and expansion, create and execute success/account plans demonstrating ROI, build executive relationships, prevent churn through mitigation plans, improve adoption and CS processes, and collaborate cross-functionally to champion customer needs.

Early-career operations role executing Salesforce system enhancements, resolving process issues, building reports/dashboards, implementing Flows and minor Apex updates, and applying AI tools to improve post-sales CX workflows.

Serve as a bilingual (Spanish & Italian) strategic Technical Account Manager for Sitetracker's largest EMEA customers, combining consulting, technical solution leadership, change management, and value realization to drive adoption, retention, and services growth while influencing executive and operational stakeholders.

Serve as a bilingual (Spanish & Italian) strategic Technical Account Manager for large EMEA accounts, combining technical leadership, solution design, change management, and value realization to drive adoption, retention, and services growth. Act as trusted advisor, lead integrations and architecture discussions, coach executives on change, and identify expansion opportunities to maximize platform utilization and measurable customer outcomes.

The role involves driving enterprise sales in the DACH territory, building relationships with prospective customers, and navigating complex buying journeys for SaaS solutions, specifically in telecom and energy sectors.