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Manage and grow a portfolio of 20–40 strategic customers by building relationships, supporting onboarding and integrations, leading business reviews, driving retention and expansion, and sharing customer feedback with Product. Collaborate closely with Sales and Support to increase customer value and help scale OneSignal’s enterprise business.

Own SMS carrier and provider operations, including 10DLC brand and campaign registrations, RCS agent applications, provisioning requests, and toll-free verification. Manage provider communications and tickets through resolution, track approval workflows, and coordinate with Customer Success, Support, Product, and Sales. Maintain operational runbooks and reporting on registration volumes, approval times, and rejection reasons while ensuring SMS deliverability and carrier compliance.

The Mid-Market Account Executive will manage, source, and close net-new and upsell revenue across a strategic territory. Responsibilities include building sales pipelines, qualifying inbound leads, generating outbound opportunities, identifying buyer personas, leading discovery and pricing calls, delivering platform demos, developing partner and marketing opportunities, and evangelizing the product to prospective and existing customers. The role collaborates with SDRs, product leaders, marketers, and developers while working from the San Mateo or New York office two days per week.

As a Senior or Staff Software Engineer focused on SRE, you will optimize performance, manage infrastructure with code, drive observability, and collaborate with teams to enhance system reliability and efficiency.

The Mid-Market Account Executive will manage sales opportunities, lead new revenue generation, qualify leads, and collaborate with various teams to drive growth.

Drive inbound and outbound prospecting to build pipeline for Account Executives through multi-channel outreach, qualify leads, book meetings, re-engage opportunities, meet SQL quotas, collaborate with Sales/Marketing/RevOps, and develop deep product knowledge through enablement.