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Provide email and ticket-based support for a higher-education SaaS assessment platform; build strong client relationships, resolve client issues, maintain accurate support records, recommend and test platform improvements, and collaborate on escalations as a client advocate.

Provide email and ticket-based support for a higher-education SaaS assessment platform, build strong client relationships, resolve technical issues, maintain accurate support records, recommend and test platform improvements, and collaborate with cross-functional teams on escalations as a client advocate.

Design and maintain enterprise Tableau dashboards and reporting solutions. Clean, transform, and analyze large datasets in Snowflake/BigQuery using Python and SQL. Produce accurate HR and compensation analyses, identify trends, and present actionable insights to technical and non-technical stakeholders while ensuring data quality and collaborating with Data Engineers.

Provide email- and ticket-based support to assessment clients of a higher-education SaaS platform, build strong client relationships, troubleshoot and resolve platform issues, maintain accurate support records, escalate and advocate for clients across teams, and evaluate/test platform changes to improve adoption and satisfaction.

Provide email and ticket-based support to higher-education assessment clients on a SaaS platform, maintain accurate support records, build client relationships, escalate and advocate across teams, and recommend/test platform improvements.

Provide email- and ticket-based support for a higher-education assessment SaaS platform, build strong client relationships, resolve issues, document interactions, recommend and test platform improvements, and escalate/advocate across teams.

Provide email- and ticket-based support for a higher-education assessment SaaS platform, build strong client relationships, resolve issues, maintain accurate support records, escalate and advocate cross-functionally, recommend and test platform improvements, and work independently in a fast-paced environment.

Provide email- and ticket-based support for a higher-education assessment SaaS platform, build strong client relationships, resolve technical issues, maintain accurate support records, recommend and test platform improvements, and escalate cross-functional issues as a client advocate.

Provide email- and ticket-based support for a higher-education assessment SaaS platform, build strong client relationships, resolve and escalate issues, maintain accurate support records, recommend and test platform improvements, and collaborate cross-functionally as a client advocate.

Design and build scalable SaaS server-side solutions using Java, React, SQL, Redis, and Elasticsearch. Contribute to architecture, create reusable client integrations, follow secure cloud best practices, collaborate with product/design, estimate and plan sprints, improve CI/CD and observability, and participate in code reviews and technical documentation.