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Owns business requirements across an enterprise Salesforce Service Cloud environment, translating stakeholder needs into user stories, acceptance criteria, process models, and functional specifications. Collaborates with product, engineering, architecture, and QA teams; facilitates Agile ceremonies; coordinates UAT and defect triage; evaluates integrations, data flows, and system impacts; maintains traceability and documentation; and supports change management, deployment, and stabilization.

Own the Loyalty Cloud product roadmap, business logic, platform rules, backlog, priorities, and dependencies. Translate complex requirements into precise specifications for human and AI-assisted development. Partner with technical and business stakeholders to resolve delivery challenges, track progress, communicate product vision, and ensure reusable solutions across enterprise clients and industries.

Build and maintain full-stack web applications for a tax research platform. Develop ReactJS interfaces and backend APIs using Node.js, C#, and Python; manage PostgreSQL and DynamoDB data; deploy AWS infrastructure; implement Terraform IaC and GitLab CI/CD; write Jest and Playwright tests; troubleshoot issues and collaborate with product, design, and engineering teams.

Own the end-to-end release lifecycle for Frontline products, coordinating Engineering, Product, QA, DevOps, and customer-facing teams. Define release governance, optimize branching and versioning, manage risks and dependencies, coordinate deployments and hotfixes, improve CI/CD automation and release reliability, maintain runbooks and rollback procedures, and monitor release metrics. The role requires enterprise SaaS or cloud-native release management experience and strong Agile, stakeholder management, and communication skills.

Owns loyalty platform business logic, rules, roadmap enhancements, backlog prioritization, and product specifications for enterprise clients. Translates complex requirements into precise, reusable documentation supporting human and AI-assisted development. Collaborates with technical and business stakeholders to resolve delivery challenges, track progress, communicate product vision, and guide platform decisions in an Agile environment.

Own the end-to-end release lifecycle for a Frontline product portfolio, coordinating planning, deployments, hotfixes, and emergency releases. Define release governance, optimize Git branching and versioning, manage risks and dependencies, and partner with Engineering, QA, DevOps, Product, and customer-facing teams. Improve CI/CD automation, release reliability, documentation, rollback procedures, and release metrics across multiple concurrent enterprise software release streams.

Own the end-to-end release lifecycle for a Frontline software portfolio, coordinating planning, deployments, hotfixes, emergency releases, and cross-functional readiness. Define release governance, optimize Git branching and versioning, manage risks and dependencies, maintain runbooks, monitor release metrics, and improve CI/CD automation, reliability, quality, and predictability across Engineering, Product, QA, DevOps, and customer-facing teams.

Own the Loyalty Cloud product roadmap, business logic, platform rules, backlog, priorities, and specifications for enterprise loyalty programs. Translate complex requirements into precise, reusable documentation supporting Agile, automated, and AI-assisted development. Collaborate with technical and business stakeholders to resolve delivery challenges, track milestones, communicate product vision, and influence platform decisions. The role requires strong business logic reasoning, technical communication, and experience with web applications, integrations, and event-driven systems.

Own the Loyalty Cloud product roadmap, business logic, platform rules, backlog, dependencies, and priorities. Translate complex requirements into precise, reusable specifications supporting human and AI-assisted development. Coordinate Agile delivery across web, API, batch, and event-driven systems; resolve development challenges; track progress and milestones; and communicate product vision to technical and business stakeholders. Serve as the primary authority on platform behavior and influence product and technical decisions.

Design, build, and maintain backend services, automation workflows, and Salesforce API integrations for a GTM data platform. Develop REST APIs and webhook-based lead routing, support AI-assisted SDR automation, contribute to microservices codebase, and work in agile sprints using JIRA.