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Design and build agentic AI systems that analyze ServiceNow Discovery logs, classify failures, perform root cause analysis, monitor infrastructure health, and recommend corrective actions. Integrate OpenAI and Anthropic APIs using RAG and vector databases, convert runbooks into reusable workflows, and develop production-grade Python services, APIs, pipelines, and CI/CD automation. Troubleshoot Linux, Windows, cloud infrastructure, and network protocols while processing high-volume operational telemetry at enterprise scale.

Design and build production-grade AI agents that analyze ServiceNow Discovery logs, classify failures, identify root causes, recommend corrective actions, and monitor infrastructure health at enterprise scale. Integrate OpenAI and Anthropic APIs with RAG and vector databases, convert runbooks into agentic workflows, and develop observability capabilities for MID Servers and Discovery operations. The role requires advanced Python, CI/CD, infrastructure troubleshooting, network protocols, and high-volume operational data analysis.

Design, develop, and maintain a tax workpapers web platform using React frontends and Node.js/C#/Python backends. Manage AWS infrastructure (Lambda, ECS, SQS, EventBridge), implement Terraform IaC and GitLab CI/CD, write automated tests with Jest and Playwright, troubleshoot across the full development lifecycle, and collaborate with cross-functional teams.

Architect, build, and operate a Snowflake-based enterprise data platform on Azure. Own infrastructure provisioning (Terraform), ingestion pipelines (ADF, Event Hub), data modeling (SQLMesh), CI/CD (GitHub Actions), governance (RBAC, HIPAA), observability (Datadog), and production-grade Python utilities. Deliver production-ready pipelines, networking, security, testing, and documentation.

Develop and enhance enterprise Salesforce Service Cloud solutions, including Omni-Channel routing, capacity, and presence management. Build scalable applications with Apex and Lightning Web Components, maintain Aura and Visualforce components, and integrate telephony, CTI, SaaS, and AppExchange systems using REST, Bulk, and Metadata APIs. Manage Git-based CI/CD, deployments, and migrations while supporting complex Salesforce environments.

Develop and maintain Python scripts to integrate SAST, DAST, and SCA security gates into CI/CD pipelines, tune scanning tools to reduce false positives, deploy hardened baselines, and provide code-level remediation guidance to development teams.

Design, build, and maintain backend integrations connecting a public safety platform to third-party systems (911, state DBs, agencies). Implement Java/Spring Boot services, REST/SOAP/GraphQL integrations, ensure data pipeline reliability for RMS/CAD/Booking, write tests, debug production issues, document solutions, and collaborate across teams.

Senior Program Manager supporting an Application Security team by coordinating code hygiene and operational ownership programs. Responsibilities include leading meetings, creating documentation, managing change initiatives, tracking progress and risks, communicating key results to PMO teams and leadership, and independently researching and solving problems. The role requires strong project management, communication, analytical skills, and SQL or IQL experience.

Design, build, and maintain full-stack features using React, Next.js, TypeScript and Node.js. Develop backend services with PostgreSQL and RPC architectures. Contribute to AI/LLM-adjacent codebases, handle sensitive regulated healthcare data, and collaborate with product, QA, and design teams in an Agile environment.

Design and build AI agents that analyze ServiceNow Discovery logs, classify failures, identify root causes, recommend corrections, and improve Discovery reliability. Develop observability agents monitoring MID Server health, throughput, latency, failures, and coverage. Modify Discovery Patterns and Probes, maintain CMDB/CSDM data quality, convert runbooks into agentic workflows, and integrate metrics, telemetry, APIs, automation, and production-grade software engineering practices.