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The Senior Backend Engineer will develop software solutions, ensure code quality, and collaborate with cross-functional teams using a modern tech stack on the AWS platform.

The Back-End Developer will work with the team to build scalable software, handle back-end integration with Shopify, and ensure performant systems. Responsibilities include participating in architecture sessions, defining product requirements, and developing new features.

As a Technical Support Specialist, you'll assist Shopify merchants, conducting onboarding tasks involving front-end development, troubleshooting issues, and providing effective technical support as part of a collaborative team.

Manage a book of US-based SaaS accounts to drive retention, adoption, and expansion. Deliver value via QBRs, onboarding handoffs, outreach campaigns, and cross-functional collaboration while improving CSM processes and automation.

Manage a book of US-based SaaS accounts to drive retention, expansion, and satisfaction. Own onboarding handoffs, QBRs, SLAs, and automated playbooks. Proactively identify churn signals, source expansion opportunities, and collaborate cross-functionally to optimize product adoption and operational processes.

Manage a book of US-based SaaS customers to drive retention, adoption, and expansion. Deliver QBRs, onboarding handoffs, outreach campaigns, and automated playbooks while collaborating cross-functionally to maximize customer value and satisfaction.