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Manage a portfolio of US-based SaaS merchants, driving retention, product adoption, customer satisfaction, and expansion opportunities. Build trusted relationships through consultations, QBRs, onboarding follow-up, reviews, and outreach campaigns. Partner with Support, Onboarding, Engineering, and Account Management to resolve issues, demonstrate product value, and source expansion opportunities. Maintain SLAs, improve automation and processes, and develop expertise in Okendo’s platform and the broader merchant technology ecosystem.

Manage a portfolio of US-based SaaS customers, driving retention, product adoption, satisfaction, and expansion. Responsibilities include conducting QBRs, onboarding follow-up, customer outreach campaigns, churn prevention, merchant consultations, product education, and sourcing expansion opportunities. The role requires cross-functional collaboration with Support, Onboarding, Solutions Engineering, and Account Management teams, while maintaining SLAs, improving processes, and developing expertise in Okendo’s platform and merchant technology ecosystem.

Manage a portfolio of US-based SaaS merchants, driving retention, adoption, satisfaction, and expansion. Build trusted customer relationships, conduct QBRs and reviews, support onboarding follow-up, identify churn signals, execute retention campaigns, and source expansion opportunities for Account Management. Collaborate with Support, Onboarding, Engineering, and internal teams to resolve issues and improve processes. Maintain product expertise, meet SLAs, educate customers on new features, and contribute to operational excellence.

Own the retention, growth, adoption, renewals, and expansion of enterprise Shopify merchants using Okendo’s customer marketing platform. Build strategic success plans, lead executive business reviews, manage commercial negotiations, identify churn risks and cross-sell opportunities, and coordinate with internal teams to deliver measurable outcomes. The role requires deep ecommerce retention expertise, strong executive communication, commercial acumen, and the ability to manage a complex portfolio of strategic B2B SaaS accounts.

Lead budgeting, rolling forecasts, and management reporting for an international, multi-entity SaaS business. Produce variance analysis, cost and pricing analysis, financial models and valuation work, strengthen systems and controls, and partner with leaders to inform commercial and strategic decisions.

Build and ship frontend features across Vue, Angular, and React surfaces; design and implement TypeScript code; own features end-to-end; collaborate with product, design, and backend on a serverless AWS stack; mentor engineers and evolve frontend architecture.

Build and ship frontend features across Vue, Angular, and React surfaces; design and implement TypeScript code; own end-to-end feature delivery (design, test, deploy, monitor); collaborate with product, design, and backend on serverless AWS APIs; participate in system design; mentor engineers and raise frontend engineering standards.

Build and ship frontend features across Vue, Angular, and React surfaces using TypeScript. Design, implement, test, deploy, and monitor production features on an AWS serverless stack. Collaborate with product, design, and backend engineers, contribute to frontend architecture, and mentor peers to raise technical quality.

Build and deliver frontend features across Vue, Angular, and React surfaces; write well-tested TypeScript; own features end-to-end; collaborate with product, design, and backend on a serverless AWS stack; mentor engineers and evolve frontend architecture for scale.