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The Renewals Representative II will assist Zendesk customers with subscription alignment and enhance the value from their current services. Responsibilities include leading negotiations during renewal, maintaining customer engagement, ensuring timely renewals, managing sales opportunities in Salesforce, and mentoring junior representatives, all aimed at reducing churn and increasing value.

The Marketing Technology Manager will develop and manage a comprehensive marketing technology strategy, ensuring optimal integration and performance of marketing tools. This role involves vendor management, compliance with data privacy, and regular audits of the tech stack. The manager will collaborate with the Digital Marketing team to enhance paid media strategies and drive growth through effective use of technology.

As a Technical Account Manager at Zendesk, you will enhance customer experience by implementing strategies and managing relationships with CX teams. Responsibilities include developing technical roadmaps, leading technical discussions, delivering advice on Zendesk capabilities, and collaborating with product teams while ensuring customer needs are met through operational reviews and support.

As a Renewals Representative at Zendesk, you will manage account renewals and drive customer success through effective communication and negotiation. You will work closely with account owners, maintain a busy pipeline, and seek growth opportunities within existing accounts. Your goal will be to ensure customers renew contracts and continue using Zendesk products while achieving your targets.

As a Sales Development Representative, you will drive new business, manage inbound leads in CRM, upsell and cross-sell, and focus on building outstanding customer experiences while fostering a positive team environment.

The Public Relations Manager at Zendesk will lead PR efforts in France, developing strategies, managing media relations, creating content, and organizing press events. Key responsibilities include tracking campaign effectiveness and collaborating with teams to enhance brand visibility.

The Manager of Strategic Sourcing will lead sourcing strategies for software and engineering categories. Responsibilities include overseeing complex negotiations, vendor management, and strategic project guidance to align sourcing actions with company growth. Collaboration across departments, accurate usage forecasting, and executive-level communications are key duties.