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Manage complex, litigated commercial general liability and construction casualty claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, negotiations, litigation strategy, outside counsel and expert coordination, and settlement decisions. The role requires collaboration with legal, underwriting, reinsurance, product, and subrogation teams, along with mentoring less-experienced claims professionals and contributing to process improvements.

Manages and resolves complex, high-exposure personal property claims with limited supervision. Investigates coverage, conducts on-site inventories and damage assessments, values contents, explains settlements, and provides policyholder service. Coordinates contractors, emergency repair teams, cleaning services, and other vendors while negotiating scopes and estimates and monitoring compliance. May assist other claims teams with inspections and customer contact. Maintains expertise through continuing education and industry training.

Investigates and evaluates moderately complex to complex workers compensation and commercial claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements and coordinates litigation. The role also engages experts, conducts mediations and reviews, mentors team members, supports escalated issues, participates in quality reviews, and may assist with team workload assignments and technical direction.

Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate Property and Casualty products and coverages, and convert prospects into policyholders. Complete paid licensing and sales training, represent the Liberty Mutual brand, communicate persuasively, and maintain customer-focused service. The role requires a prescribed schedule, state residency, professional home workspace, reliable wired high-speed internet, and eventual Property and Casualty licensing.

Represent Liberty Mutual and its policyholders in moderately complex civil litigation and workers’ compensation matters. Manage cases from inception through resolution, including discovery, hearings, trials, mediations, pleadings, and motions. Advise claims representatives and insured clients, evaluate risks, facilitate settlements, maintain accurate documentation, use e-discovery and case management tools, and collaborate with senior counsel and remote teams while ensuring ethical and regulatory compliance.

Develops AI and machine learning prototypes for insurance applications using Python, large language models, NLP, retrieval-augmented generation, agentic AI, information retrieval, and computer vision. Collaborates with data scientists and engineers on ideation, product design, algorithm development, data analysis, and experimentation in an R&D environment.

Supports Liberty Mutual Investments initiatives across financial products, data and analytics governance, investment products, operational strategy, and strategic execution. Responsibilities may include dashboard enhancement, automation opportunity analysis, data governance, product requirements, Agile delivery, process documentation, reporting, stakeholder communications, change adoption, and development of playbooks and process maps.

Investigate and evaluate residential property claims in the field, assess damage, prepare repair estimates, explain coverage, support policyholders, coordinate vendors, and manage claims from initial notice through closure. The role requires frequent local driving, property inspections involving roofs and confined areas, independent workload management, customer service, negotiation, construction knowledge, licensing, and occasional catastrophe assignments.

Investigate and evaluate residential property claims onsite, prepare repair estimates, explain coverage, support policyholders, coordinate vendors, and manage claims from initial notice through closure. The role requires frequent local fieldwork, property inspections involving roofs and confined spaces, customer communication, negotiation, construction knowledge, licensing, and independent workload management. Occasional catastrophe assignments and limited overnight travel for training or meetings may be required.

Investigate and evaluate residential property claims in the field, assess damage, prepare repair estimates, explain coverage, support policyholders, coordinate vendors, negotiate settlements, and manage claims from initial report through closure. The role requires daily local travel, occasional desk work, potential catastrophe assignments, construction knowledge, licensing, and completion of a five-month training program.