Monitor network and IT service infrastructure, triage and respond to alerts, perform incident analysis and restoration, provide enterprise technical and helpdesk support, implement and verify desktop patching (Windows and Mac), follow escalation/incident/change management procedures, review security alerts, and assist customers and colleagues.

Drive revenue through inbound and outbound sales of Bluefin payment solutions via referral partners. Own full sales cycle from discovery to onboarding and activation, recommend pricing, coordinate with underwriting and internal teams, manage CRM data, and ensure exceptional client service to minimize attrition.

Drive new ISV partnerships for embedded payments by prospecting, engaging technical and executive stakeholders, presenting payment APIs and platform capabilities, managing complex B2B sales cycles, negotiating agreements, collaborating with cross-functional teams for integration and onboarding, and meeting quarterly revenue and pipeline targets.