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Provides client-facing product support for hedge fund and asset management customers. Responsibilities include handling inquiries, troubleshooting and resolving requests, escalating issues, collaborating across teams and systems, and developing expertise in financial technology and investment products. The role builds client relationships with portfolio managers, traders, operations, and technology teams while offering training and advancement opportunities.

Serve as first point of contact for clients and financial advisers via phone, email, and web chat. Provide accurate support on superannuation, insurance, investments, and pensions; resolve enquiries, keep detailed interaction records, collaborate with team to meet targets, and uphold service standards.

Own client onboarding, system conversions, data migrations, and project governance for complex financial technology implementations. Manage ongoing client relationships, monitor satisfaction and retention, handle escalations, translate business needs for product and development teams, and deliver tailored product demonstrations and user training.

Develop, test, implement, maintain, and support software applications across multiple platforms. Lead medium to large projects and resolve complex technical issues through analysis and conceptual problem-solving. Establish policies, procedures, and best practices; lead processes without direct reports; and mentor junior professionals. The role requires extensive experience with JavaScript, Node.js, Python, REST APIs, distributed systems, microservices, NoSQL databases, caching, container orchestration, DevOps, and CI/CD. Travel is approximately 5% domestically, with telecommuting permitted.

The Associate Manager will oversee fund accounting activities, manage team training, review client deliverables, maintain ledgers, and enhance operational processes for multiple fund clients.

Lead and deliver implementation consulting for financial services clients: gather requirements, configure systems (Geneva/SS&C Recon), manage data migrations, run training and go-lives, troubleshoot, and maintain client relationships while ensuring project delivery and operational optimization.

Manage portfolio reconciliations, month-end shadow accounting (NAV, trial balance, tax lots), non-trading activity processing, asset servicing, and break resolution. Communicate results to clients and stakeholders, document workflows and maintain artefacts, and work varied shifts as required.

The Client Services Analyst I role involves engaging with clients, resolving technical issues, and collaborating with internal teams to ensure successful client interactions in the financial services sector.

Drive new business for Print & Document Solutions by prospecting, qualifying, and building a sales pipeline. Develop tailored proposals with operations and solutions teams, represent the company at events, provide accurate sales forecasting, and stay current on industry trends to win managed services and outsourcing engagements.

Senior Solutions Consultant will enable and support Blue Prism partner sales across EMEA, engage senior and technical stakeholders, create partner‑customised collateral and end-to-end solution demos, present product capabilities, manage partner relationships, and evangelise market and vertical use cases to drive partner-led revenue.