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The Software Engineer, Mobile Transports will advance Ditto's mobile transport technologies focusing on networking performance and reliability across platforms. Responsibilities include designing, implementing, and optimizing mobile transport infrastructure, collaborating with teams, and monitoring system performance.

Provide advanced technical support for enterprise customers using Ditto’s SDK and Cloud products. Reproduce, debug, and escalate complex issues; coordinate production incident response and root-cause analyses; guide developers; build support automation and self-service tools; and communicate customer needs to Product and Engineering. Participate in a 24/7 on-call rotation and serve as a trusted technical advisor to high-profile customers.

Design and scale distributed systems for Ditto's edge-to-cloud capabilities, lead services development in Rust, and mentor engineers.

Own pipeline visibility, forecast accuracy, GTM process design, reporting, and HubSpot administration for enterprise sales. Drive weekly forecasting, pipeline hygiene, playbook creation, deal desk processes, analytics, and AI-enabled reporting to improve conversion and forecast reliability across sales, marketing, and customer success.