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The Sr IT Support Engineer provides tier one and two technical support, resolves complex issues, documents incidents, and maintains system security while ensuring customer satisfaction.

Maintain and administer client computer networks, perform disaster recovery and backups, implement network security, troubleshoot hardware/software, monitor performance, coordinate access, create documentation, and travel to client sites as needed.

The Data Engineer role involves designing data solutions, working with cloud environments, and collaborating in a data science team for AI systems.

Design, deploy, and maintain VMware-based private cloud infrastructure across data centers. Support compute, storage, backup, and DR; troubleshoot cross-stack issues; manage converged/hyperconverged platforms; perform capacity planning, migrations, documentation, and participate in rotating on-call support.

Manage and troubleshoot on‑prem, hosted, and cloud IT infrastructure. Administer Windows Servers, AD/DNS/DHCP, virtualization (VMware/Hyper‑V), Azure and M365, and backup/restore (Veeam, Datto, Carbonite). Serve as escalation for TOC/NOC and Service Desk, document procedures, support client onboarding, follow change/process management, and improve operational practices.

The Senior Frontend Engineer will lead the design of scalable frontend architectures, develop complex UIs using React.js and TypeScript, maintain microfrontend architectures, optimize application performance, and modernize existing platforms.

Senior IT Support Engineer responsible for endpoint lifecycle management, imaging, app packaging, patching, and backend administration of SCCM, Jamf, and Intune. Provide technical support for Windows and macOS in classroom/lab environments, manage tickets, collect SCCM metrics, troubleshoot hardware/software imaging and drivers, and participate in incident/change management and on-call rotation as needed.

Manage end-to-end patching, compliance, and endpoint lifecycle for Windows and macOS using RMM/MDM tools. Drive remediation to meet SLAs, execute OS upgrades, automate patching and reporting, support Azure/M365 and backups, and act as a customer-facing technical owner collaborating with TAM/CSM.

Design, implement, and operate enterprise-scale Windows and macOS lifecycle management using Jamf Pro and Intune. Own device enrollment, policy/configuration, patching, compliance monitoring, remediation workflows, Jamf-Intune integration, reporting, and endpoint security hygiene. Serve as customer-facing SME collaborating with senior engineers and delivery leads to drive device strategy and operational governance.

The Cloud Engineer manages IT infrastructure for Netrix and customers, focusing on administration, troubleshooting, and monitoring of servers and virtualization technologies while ensuring excellent customer interaction and documentation.