Leads complex, cross-functional business process transformation initiatives from assessment through implementation and benefits realization. Partners with senior leaders to improve efficiency, customer and employee experience, quality, risk management, and financial performance. Designs future-state processes, operating models, governance, controls, and performance measures. Conducts quantitative, financial, operational, and risk analyses using Lean Six Sigma, process reengineering, statistical methods, and workflow modeling. Establishes project governance, executive reporting, training, and sustainable continuous improvement practices.