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The Principal Engineer will develop an Agentic AI platform for healthcare revenue cycle management, leading teams and designing autonomous agents to optimize workflows.

Support implementation and operations teams onboarding new clients and products, diagnose and report product issues, maintain ticket SLAs, research claim submission behavior, assist product testing and deployments, and provide client and account support.

Lead new customer acquisition and growth for complex hospital revenue cycle services. Meet bookings and quota, qualify prospects, manage sales process from meetings to contract, maintain Salesforce, represent company at events, and collaborate on sales/marketing strategies.

Execute core revenue cycle support tasks including retrieving, scanning, uploading, and storing medical documentation and PHI; assist with client reconciliations, prebill work queue resolution, data entry in the E360 platform, and escalate client-impacting issues to the Client Delivery team while following SOPs and KPIs.