Lead the strategy and execution of PandaDoc’s document experiences, including creation, authoring, collaboration, structured content, and AI-powered workflows. Partner with design, engineering, AI platform, and core platform teams to deliver scalable document systems, APIs, integrations, and data models. Guide multiple squads, define product direction, run experiments, incorporate customer feedback, and ensure cohesive document journeys from drafting through completion.

Lead the sales operations function and team, driving forecasting, pipeline management, KPI reporting, territory design, quota setting, and revenue planning. Partner with sales leadership and cross-functional teams to improve sales performance, process efficiency, data quality, and GTM alignment. Own operating rhythms, Salesforce workflows, sales technology adoption, automation, and the annual sales operations roadmap while delivering actionable insights and scalable operational improvements.

Manage a portfolio of small and medium-sized business customers across EMEA, driving revenue growth, renewals, retention, and expansion. Build strategic customer relationships, conduct account health reviews, identify opportunities, forecast revenue, maintain CRM accuracy, advocate for the product, and communicate customer feedback to internal teams. Collaborate with Customer Success, Product, Legal, Accounting, Marketing, and Sales while consistently exceeding retention and revenue targets.