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Manage a portfolio of small and medium-sized business customers across EMEA, driving revenue growth, renewals, retention, and expansion. Build strategic customer relationships, conduct account health reviews, identify opportunities, forecast revenue, maintain CRM accuracy, advocate for the product, and communicate customer feedback to internal teams. Collaborate with Customer Success, Product, Legal, Accounting, Marketing, and Sales while consistently exceeding retention and revenue targets.

Own and grow a portfolio of solutions partners, managing strategic relationships, recruitment, onboarding, co-selling, partner-sourced revenue, account mapping, deal reviews, and enablement. Build joint partner plans, drive pipeline and quota attainment, coordinate with sales and customer success teams, and create scalable playbooks and training programs using AI. The role requires strong commercial judgment, relationship management, partner development, and experience in SaaS partnerships or channel sales.

Lead and scale PandaDoc's GTM technology stack and team, owning CRM architecture, integrations, workflow automation, data governance, change management, and roadmap to support Marketing, Sales, and CX.

Lead Support strategy and operations: provide data-driven insights, build 0-to-1 programs, own lifecycle intelligence, drive AI/automation adoption, plan capacity and budgets, create unified performance dashboards, and represent Support cross-functionally to execute OKRs and improve customer experience.

The Lifecycle Marketing Lead will oversee lifecycle campaigns, manage a team, drive strategy, use AI for efficiency, and build strong cross-functional partnerships to optimize customer engagement and retention.

Own conversion rate optimization and the web experimentation program for self-serve and sales journeys. Design, run, and analyze A/B, multivariate, and split-URL tests, drive personalization and agentic (AI) optimization, partner cross-functionally, and tie web conversion to pipeline and revenue.

Lead and develop an SMB sales team (up to 8 AEs): hire, coach, forecast, and drive revenue. Foster cross-functional problem solving, ownership, and value-based selling in a fast-growing B2B SaaS environment.

Own the technical sales cycle for complex, multi-stakeholder SaaS deals: discovery, solution design, customized demos, and close. Design and implement integrations, CPQ, APIs, and automation; lead technical discussions with business and engineering stakeholders; build relationships, surface risks and product feedback, and apply AI-assisted workflows to increase efficiency.

Partner with AEs to run the full technical sales cycle: discovery, solution design, demos, and close. Map customer contract workflows into PandaDoc solutions, lead consultative discovery, build outcome-driven demos, surface deal risks, and develop AI-powered automation and integrations across CRMs and APIs.

The Director of Partnerships will lead the strategy and execution of the partner ecosystem to drive revenue and adoption, manage cross-functional collaboration, and develop a high-performing team.