Top Tech Jobs & Startup Jobs

Provide first-line user support: troubleshoot hardware, software, and connectivity via remote tools; manage and close tickets; escalate complex issues to 2nd/3rd level teams; fulfill service requests such as software installation and user administration; contribute to knowledge base and meet SLA targets.

Provide first-line user support: troubleshoot hardware, software, and connectivity via remote access; escalate complex issues; fulfill service requests (software installs, user admin); manage tickets to closure and update users; contribute to knowledge base and follow service desk policies and SLAs.

Provide first-line user support: guide users to restore functionality, troubleshoot hardware/software/connectivity via remote tools, escalate complex issues to higher-level teams, fulfill service requests, manage and close tickets, maintain knowledge base, meet SLAs, and assist with special projects.

Provide first-line user support: troubleshoot hardware, software, and connectivity via remote tools; escalate complex issues; fulfill service requests and installations; manage tickets to closure and contribute to knowledge base while meeting SLAs.

Provide first-line user support by guiding users, troubleshooting hardware/software/connectivity using remote access tools, escalating complex issues, fulfilling service requests (software installs, admin requests), managing tickets to closure, updating users, following service desk/security policies, contributing to the knowledge base, meeting SLAs, and assisting on special projects.

The Principal Software Application Engineer oversees major software projects, applying advanced software development techniques to enhance quality and performance. The role includes architecture and design reviews, troubleshooting, quality improvements, and achieving customer satisfaction objectives.

Provide first-line IT support: assist users, troubleshoot hardware/software/connectivity via remote tools, manage and close tickets, escalate complex issues, fulfill service requests, follow service desk policies, meet SLAs, and contribute to the knowledge base.

Provide first-line user support: troubleshoot hardware, software, and connectivity via remote access; escalate complex issues; fulfill service requests and installations; manage tickets to closure and update users; follow service desk policies; contribute to knowledge base and meet SLAs.

The Presales Solutions Architect collaborates with clients to design outsourcing solutions, support sales efforts, and enhance service delivery through presales and architectural expertise.

The KM Analyst is responsible for creating and maintaining knowledge articles, promoting knowledge sharing, ensuring knowledge base usability, and analyzing trends to improve knowledge assets.