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The role involves navigating homeowner communications in a friendly manner, resolving issues using the internal mortgage servicing system, promoting Valon's products, and managing collections for delinquent accounts. The ideal candidate has experience in customer service and mortgage servicing, with strong communication skills.

The Mortgage Assistance SPOC serves as the primary contact for homeowners in default, addressing inquiries, evaluating eligibility for assistance plans, negotiating agreements, and monitoring foreclosure processes. This role requires organizational skills, strong communication, and problem-solving abilities.

The Property Tax Specialist is responsible for timely payment of property taxes, maintaining records, monitoring tax disbursements, and resolving homeowner tax-related issues. They communicate with homeowners, oversee fund movements, and ensure compliance with guidelines while collaborating with third-party vendors.

The Consumer Direct Mortgage Loan Officer at Valon provides loan solutions to customers, serves as their main contact throughout the lending journey, and manages the loan pipeline while ensuring compliance with federal regulations. This role involves analyzing documentation, maintaining customer relationships, and collaborating with the team to streamline the lending process.

The Client Engagement Specialist will handle inbound and outbound homeowner communications, resolve issues using a mortgage servicing system, document interactions, promote products, locate delinquent accounts, and collect payments or set up repayment plans. The role requires teamwork, strong communication skills, and attention to detail.

Seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. Responsible for reviewing, assembling, and submitting documentation, as well as communicating with internal and external partners.

The Staff Product Designer will lead design efforts across the Product Infrastructure team at Valon, shaping user experiences and defining design vision for customizable software in mortgage servicing. Responsibilities include designing modular systems, evolving the design system, creating user-friendly interfaces, and collaborating with cross-functional teams to align design solutions with user and business needs.