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The Director of Lending Operations will oversee and optimize teams involved in the mortgage lending process, focusing on enhancing client experience through operational strategies, compliance, and quality assurance. Responsibilities include mentoring team members, implementing improvements for efficiency, and collaborating cross-functionally to support Valon’s mission.

The Client Support Analyst will manage client communications, ensuring timely responses to inquiries and requests. They will oversee onboarding processes for new clients, coordinate with stakeholders, and develop scalable processes. Additionally, this role involves monitoring client support requests and facilitating effective client interactions to enhance satisfaction.

The Client Engagement Supervisor at Valon is responsible for contact center operations, debt collections, customer issue resolution, and team leadership. They work to drive process efficiencies, provide coaching, and contribute to product development.