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The Director of Lending Operations will oversee and optimize teams involved in the mortgage lending process, focusing on enhancing client experience through operational strategies, compliance, and quality assurance. Responsibilities include mentoring team members, implementing improvements for efficiency, and collaborating cross-functionally to support Valon’s mission.
The Client Support Analyst will manage client communications, ensuring timely responses to inquiries and requests. They will oversee onboarding processes for new clients, coordinate with stakeholders, and develop scalable processes. Additionally, this role involves monitoring client support requests and facilitating effective client interactions to enhance satisfaction.
The Client Engagement Supervisor at Valon is responsible for contact center operations, debt collections, customer issue resolution, and team leadership. They work to drive process efficiencies, provide coaching, and contribute to product development.
Collections Senior Specialist responsible for debt collections, customer support, and process improvements within a mortgage servicing company. Requires 3+ years of collections experience, regulatory knowledge, and proficiency in industry tools and platforms.
The Senior Mortgage Underwriter is responsible for underwriting residential loans, ensuring compliance with guidelines, and examining loan documentation for accuracy. This role involves analyzing borrower financials, mentoring new hires, and maintaining data integrity in a high-volume environment.
Design and build robust infrastructure to handle evolving industry regulations, work on improvements for homeowner experience through new features, and leverage tech stack to develop flexible backend architecture.
Join Valon's engineering team to automate the mortgage and housing industry with cutting-edge technologies. Design and build infrastructure to handle regulations and create a seamless user experience. Ideal candidate has 4+ years of software engineering experience and expertise in web application development, mobile app development, or building large-scale systems.
The Bilingual Client Engagement Senior Specialist will manage inbound and outbound communications with homeowners, focusing on providing exceptional customer service and resolving issues related to mortgage servicing. Responsibilities include documenting communications, promoting products, and collecting payments on delinquent accounts.
The Client Engagement Senior Specialist is responsible for assisting homeowners with inquiries related to special loan products, documenting communications, and serving as the primary contact for mortgage amendments. This role requires knowledge of mortgage servicing and regulatory compliance, as well as strong communication and problem-solving skills.
Design and build infrastructure to handle complex financial regulations in the mortgage industry, work with Product and Design teams to enhance user experience, and learn and apply new technologies quickly.
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