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Lead global commercial sales for SolarWinds ITSM across North America, EMEA, LATAM, and APJ. Own the sales funnel from qualification through conversion, velocity, win rate, forecasting, and expansion. Manage three regional sales managers, establish operating cadences, improve execution, coach leaders, strengthen sales coverage, and build repeatable high-velocity new-logo and expansion motions. Use data and systems thinking to diagnose performance constraints and drive measurable growth.

Manages strategic customer relationships, drives SolarWinds product adoption, supports retention and renewals, identifies expansion opportunities, resolves escalations, demonstrates customer value, and represents customer needs internally. The role requires strong IT knowledge across networking, security, databases, web technologies, cloud concepts, and SaaS, along with customer-facing experience and mentoring responsibilities.

Drive growth and retention across complex enterprise database accounts. Manage strategic account plans, multi-stakeholder sales cycles, executive relationships, channel partnerships, technical collaboration, renewals, upsells, and detailed Salesforce forecasting. Travel up to 25–40% for customer meetings, workshops, and trade shows.

Manages strategic customer relationships for SolarWinds software, driving adoption, retention, renewals, expansion, and measurable business outcomes. Educates customers, conducts value reviews, supports escalations, represents customer feedback internally, and collaborates with Sales, Renewals, Product Management, and Engineering. The role requires strong knowledge of networking, security, databases, cloud concepts, and enterprise infrastructure, along with customer-facing IT experience and mentoring responsibilities.

Manage key customer relationships, drive software adoption, retention, renewals, and expansion. Advise customers on use cases, business outcomes, product value, and technical environments while coordinating escalations and internal resolution efforts. Partner with Sales, Renewals, Product, and Engineering to reduce churn and identify growth opportunities. The role also includes customer education, strategic reviews, project planning, and mentoring Customer Success team members.

Manages enterprise and mid-market customer relationships, drives software adoption, retention, renewals, and expansion. Serves as a trusted adviser by demonstrating product value, supporting escalations, understanding customer environments, and coordinating with Sales, Renewals, Product Management, Engineering, and other internal teams. Requires strong knowledge of IT observability, networking, security, cloud concepts, and customer success practices. Also mentors Customer Success team members.

Manage strategic SaaS customer accounts by driving product adoption, value realization, retention, expansion, and advocacy. Lead success plans, business reviews, executive engagements, risk mitigation, and customer education. Partner cross-functionally with Sales, Renewals, Support, Product, and Engineering, maintain account data in Salesforce and Gainsight, track customer health metrics, represent customer feedback, mentor CSMs, and improve team processes.

Manage strategic customer relationships, drive software adoption, retention, renewals, and expansion. Advise customers on business outcomes, product value, use cases, and technical environments while coordinating escalations and resolutions internally. Conduct customer reviews, identify churn risks and growth opportunities, represent customer feedback to Product and Engineering, and mentor Customer Success staff. The role requires strong IT knowledge spanning networking, security, databases, web technologies, cloud concepts, and CRM systems.

Support GTM teams by maintaining data quality, resolving operational issues, producing forecasting and executive Tableau dashboards, automating reporting, and collaborating across Sales, Marketing, Customer Success, and Finance to improve processes and enable data-driven decisions.

Manage larger customer accounts throughout deployment, serving as the primary relationship owner. Drive retention, product adoption, customer advocacy, and satisfaction through value conversations, business reviews, action plans, and customer success programs. Identify at-risk accounts, gather feedback, maintain CRM records, and collaborate cross-functionally to improve customer experiences and resolve issues.