Manage review, negotiation, and administration of commercial contracts (MSAs, subscriptions, confidentiality, fee agreements) for North American business. Collaborate with sales, finance, cybersecurity, and operations; track contract compliance using CLM tools; monitor third-party transaction performance; and support regulatory, compliance, and process improvement efforts.

Lead internal AI adoption by building in the Claude ecosystem, designing agentic workflows and automations, training teams, partnering with IT/InfoSec for secure rollouts, owning the AI roadmap, and measuring usage and impact across departments.

Lead a two-person account management team while personally owning strategic North American and global accounts. Drive renewals, net retention, and marketplace engagement; coach direct reports, maintain Salesforce hygiene and renewal forecasting, and partner cross-functionally with Sales, Product, and Marketing to represent customer needs.