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Provides Tier 1–3 technical support for software, hardware, networks, servers, accounts, and applications. Troubleshoots escalated issues, manages Windows updates, security patches, permissions, hardware upgrades, server environments, virtualization, and network infrastructure. Documents tickets and resolutions, maintains hardware and software inventory, creates knowledge-base articles, and collaborates with IT teams on system upgrades. Requires flexible on-call availability and primarily on-premise work.

Manage customer invoicing, post payments (ACH, lockbox, checks), reconcile AR to GL, maintain customer records, handle billing inquiries, execute collections and produce reporting to keep accounts current.

Plan and issue manufacturing and purchase orders, track and maintain inventory levels, negotiate with suppliers, support QA and logistics, investigate order issues, monitor metrics, and improve supply chain processes based on forecasts and MRP data.

Support quality across product development, production, suppliers and customers. Perform root-cause analysis, implement corrective actions, create PPAP/PFMEA/control plans, run SPC studies, support audits, inspect incoming goods, lead supplier quality resolution, and communicate quality results to stakeholders.