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Drive enterprise SaaS sales across Southeast Asia's telecom, media, and entertainment sectors. Responsibilities include prospecting, relationship development, discovery meetings, product demonstrations, opportunity management, pipeline forecasting, cross-functional collaboration, and achieving revenue targets. The role involves selling cloud TV and AI-powered customer engagement solutions, engaging senior stakeholders, attending industry events, and traveling across Southeast Asia as needed.

Build and deploy production-grade, customer-specific AI capabilities as part of a forward-deployed engineering pod. Responsibilities include developing LLM agents and skills, integrating APIs and tools, designing evaluation suites, optimizing latency, customizing speech assets, and tuning systems based on production feedback. The role requires close collaboration with customer stakeholders, translating domain needs into tested engineering artifacts, managing delivery scope, and promoting broadly reusable solutions into the shared platform.

Manage end-to-end procurement, including requirements, RFQs, quote analysis, negotiations, supplier evaluation, onboarding, purchase orders, documentation, vendor performance, and cost-reduction initiatives. Collaborate with Finance, Legal, IT, Operations, and other stakeholders in a global high-tech environment while managing multiple procurement requests and improving processes.

Provide technical support for Kaltura’s IPTV and video SaaS solutions to B2B and enterprise customers. Independently troubleshoot technical issues and how-to questions through ticketing, calls, and video meetings, escalating complex cases to integration and R&D teams. Collaborate with engineering, product, professional services, and account management. The role requires SaaS support experience, API and SQL expertise, customer communication, and troubleshooting skills, with video streaming, AWS, scripting, networking, and security experience preferred.

Support customer-facing technical implementations from requirements and scoping through configuration, integration, testing, launch, and post-launch support. Troubleshoot APIs, webhooks, SSO, email-domain services, websites, and third-party integrations using technical tools and configuration data. Manage multiple projects, communicate progress, document findings, escalate risks, and collaborate with global customers and internal teams. Help improve implementation documentation, templates, and delivery processes.

Explores and prototypes AI, agent, real-time transport, memory, and infrastructure technologies. Runs technical spikes, evaluates unfamiliar codebases, designs benchmarks, measures latency and cost, and produces evidence-based build-versus-adopt recommendations. Hands findings to production teams and tracks the evolving AI tooling landscape.

Own the end-to-end architecture of Kaltura’s agentic platform, integrating speech recognition, retrieval, planning, tool calling, speech synthesis, avatar rendering, and video systems. Establish platform standards, interfaces, governance, latency and cost budgets, privacy models, observability, and capability integration strategies. Prototype solutions, evaluate architectural options, and partner with research, engineering, product, executives, and customers to deliver scalable, reliable, multi-tenant production systems.

Build the shared platform layer for Kaltura’s agentic AI systems, including orchestration, skills registries, evaluation, tracing, guardrails, memory, retrieval, and integration gateways. Develop production backend services in Python supporting real-time and offline video runtimes. Design scalable, multi-tenant platform primitives, integrate LLM and RAG infrastructure, optimize for latency, and improve reliability, observability, safety, and customer extensibility.

Build and deploy customer-specific AI agent capabilities as a Forward-Deployed Engineer. Responsibilities include prompt and software development, RAG and tool integrations, evaluation suites, speech assets, latency optimization, production deployment, customer discovery, and ongoing tuning. The role requires translating domain needs into versioned, tested, reusable engineering artifacts while collaborating with customer teams and contributing proven patterns back to the platform foundation.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.