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Responsible for sorting, verifying, packaging, and shipping all outgoing packages. Ensures order correctness and supports the shipping team.

The Customer Relations Specialist II role involves facilitating communication between customer care and operations, managing inventory exceptions, and ensuring timely resolutions and documentation for collectible items.

Lead end-to-end vision and roadmap for a mobile-first web product in collectibles. Partner with design, engineering, and business teams to build, test, and scale experiences; modernize legacy processes; define and drive KPIs; mentor PMs; champion AI adoption; and communicate clearly to executives and engineers while inspiring customers and internal stakeholders.

Handle customer inquiries and resolutions for PSA collectibles by investigating claims, processing adjustments, updating order tracking, collaborating with Operations, escalating issues, and providing accurate, empathetic communications. Work full-time onsite during evening shift to maintain department records and improve customer experience.

Provide onsite IT support in Frankfurt, configure and install computers, networks and AV for events and new sites, manage AD/Okta/Google Workspace accounts, deploy desktop apps, troubleshoot LAN/WAN/WiFi/printing/video conferencing, maintain asset inventory and document work, provide rotational after-hours on-call support and occasional travel to trade shows and remote offices.

Lead design and build of scalable AWS cloud-based backend services and APIs powering web and mobile customer experiences. Own end-to-end feature delivery, improve grading and authentication workflows for scale and reliability, leverage AI tools to accelerate development, and provide technical leadership and mentorship across teams.

Designs, delivers, and documents training for Customer Relations staff, including onboarding and annual programs. Identifies training needs, creates curricula and manuals, improves processes, and works with managers and technical writers to ensure consistent training across teams.

Lead and coach a Customer Care team onsite in Plano, TX, managing daily phone/email support, escalations, KPIs, quality, and process improvements. Drive hiring, onboarding, workforce planning, and cross-functional initiatives to improve customer experience and operational efficiency.

Own relationships with a portfolio of PSA Exchange buyers to drive demand and growth. Monitor buying performance, advise on pricing and inventory strategy, onboard and guide sellers, surface account insights and feature requests, and support marketplace programs and campaigns. Ensure seamless account experience and timely purchases.

Lead daily eBay authentication operations from the Santa Ana office, monitor and report team metrics, set goals, coach and develop staff, manage inventory and cycle counts, facilitate huddles, resolve conflicts, and ensure compliance with safety, attendance, and security policies.